Turis

Great product and customer service

Comments: great, they listen and help with any problem directly

Pros:

Fantastic implentation team and it has really helped us delegate customer order handling to relevant agents. Also visualizing the full assortment to the customers creates automated upsell.

Cons:

I see the potential for additional functionality as a bonus

Turis + MOEBE

Comments: We have a much better order flow after we use Turis, fewer wrong orders
because of better communication, and it is much easier to communicate an out-stock situation.

Pros:

The front end is easy for our customers to use, and the mail flow after placing an order is an excellent service and very manageable. The onboarding process was straightforward, with excellent service from the Turis team.

Cons:

The platform is not difficult to use at all. It could be great with some more data/KPI, average sale pr. retailer, how often are the retailer using the platform, etc.

Alternatives Considered: Shopify

Reasons for Switching to Turis: A great introduction to the product from the sales team. The pricing of the product was also great. Overall the product had all the features that we needed.

Very Satisfied

Comments: We are very happy and satisfied

Pros:

Make almost everything the other B2B platform do, at a fraction of the cost with the same service

Cons:

User personalization would be a great plus .

?

Comments: Great support - very nice and friendly customer service. Seems like professional and smart team behind the platform but it's just not complete enough yet.

Pros:

Front-end for B2B customers is nice and easy to navigate. Looks like a webshop. As a business owner the platform doesn't offer enough features and needs to be combined with other platforms. If features are added and dashboard/reports are offered it will suffice, but in its current state I am hesitant as to renew for another year.

Cons:

Unfortunately it very much feels like we still work in a beta version. don't think the customers notice too much though.

Alternatives Considered: Traede and NuORDER

Reasons for Switching to Turis: Price and recommendation - got a nice impression of the team after our first meeting and needed a platform ASAP. The team was super service oriented and helped a lot to have us up and running and integrated with our warehouse (realise this isn't standard procedure).

Great tool that has helped reduce hours of manual labour!

Comments: The support we got in set-up and still receive on a weekly basis if we have questions is fantastic. The team are great at hearing out our ideas and wishes, prioritizing them well and executing. We love that it's not set in stone and can be so versatile towards our needs.

Pros:

The software is super intuitive - for us as Admins but also for our customers, the Users. We were prepared to create an instruction manual but it wasn't necessary! The customers just naturally picked up what was needed and how it worked. I can't talk for the IT side but the general set-up was very smooth and straight forward.

Cons:

The ability to create more specific vouchers (and more complicated promotions) would be a great addition.