GetMoreReviews

Really fast setup - less than an hour to start sending

Comments: It's very easy to set up and use. Also, the live chat support is very good and helpful. I made a special request to add a new review site (they already have almost all - but I needed an industry specific one) and they added it within an hour.

Pros:

At first I didn't understand what made this a better way to than just creating "review requests" emails from my standard email automation platform. But I gave it a try using the free trial - and within an hour - I understood the benefit. The whole flow is already mapped out for you, including the email templates. Instead of creating everything from scratch - all I had to do was brand the emails.

Cons:

Not a con, exactly - but a hope that their beta feature, "Funnel Activity" will come out of beta soon. It lets me see exactly who clicked what - but it only worked for me in October. Would like to have the feature going forward.

Alternatives Considered: Mailchimp

Reasons for Switching to GetMoreReviews: The "review request" focus of this product made everything easier than using a general email automation program.

I highly recommend GetMoreReviews

Comments: Since our company implemented GetMoreReviews in May, 2019, our Google reviews have grown from under 50 to over 300!

Pros:

I really like the magic review link with sentiment check. It makes is super fast and easy for our customers to leave reviews and for us to intercept and address any negative reviews before they become public.

Cons:

The only negative issue I have experienced is when adding a recipient, if I enter an extra space, the entry window closes so then I have to start the process over again which can be a time waster if I'm going fast and I'm not 100% accurate.

Alternatives Considered: Birdeye

Reasons for Switching to GetMoreReviews: We chose GetMoreReviews because of the magic link / landing page with sentiment check.

Horrible Software an Poor Customer Service -When we complained about their changes they Cancelled us

Comments: Horrible customer service. We are considering legal action, since after we complained [SENSITIVE CONTENT] cancelled our subscription. Very unprofessional and aggressive conduct.

Pros:

The program was sold to us as a comprehensive review management that we can use to monitor and manage reviews. A key feature was sentiment review and management. This was a major selling point which they emphasized to us. They now decided to do away with that. They now flipped only a few months later. This is a typical bait and switch which is improper and unethical in our view. We are considering legal action, since after we complained [SENSITIVE CONTENT] cancelled our subscription. Very unprofessional and aggressive conduct.

Cons:

Very confusing dashboard, high cost, and not flexible. Also, they made significant changes and not the software is not what they sold us.

What are you waiting for?

Comments: Customer support is second to none

Pros:

Getmorereviews is so simple to use. Both for the end user and the company looking to get more reviews.

Cons:

There is really no down side to this software

Alternatives Considered: Podium

Reasons for Switching to GetMoreReviews: The level of support that I received during the pre-purchase process

The best reputation management sofware

Comments: One of the easiest software to use !

Pros:

I liked that it was user friendly, fast and low cost. And also I could chat anytime with the support team

Cons:

For what I did experienced, I have nothing to say. It answered all my needs

Alternatives Considered: Birdeye

Reasons for Choosing GetMoreReviews: could not customized the messages that they include in there request

Switched From: BrightLocal

Reasons for Switching to GetMoreReviews: The price