isolved

Multiple Features

Pros:

- Forcasting PTO for current and upcoming year. Helps for planning vacations. - Preview Paycheck. Can see the potential breakdown of pay before pay day. - Multiple options for clocking in and lunch breaks.

Cons:

You can access the website via mobile or app but they don’t have all features available.

Great for Small/Mid Sized Companies

Comments: With iSolved, you can utilize as many or as few tools as you wish. This is nice, especially when working with a small HR department as it allows a soft roll out where you can work on preparing one took at a time. The interface is user friendly and is a good quality tool for companies not ready to invest in Workday, Oracle, et cetera.

Pros:

I used this as an HR Department of one. It was great for tracking employees and pretty intuitive to use. Has a ton of reports to choose from and does a great job visualizing metrics - I often looked at the graphs of our employee self reported demographics for diversity purposes. iSolved also has the capability to create limited access accounts for employees so they can look at schedules, request days off, and pull paystubs/w2s.

Cons:

Sometimes iSolved would glitch and seem to freeze/not let me change something when I was using it. I would have to call customer service to get this fixed. Luckily,my representative was local and easy to get ahold of. Overall, a nice software with a lot of functionality. It does take a while to get everything working (a lot of up-front work/data entry) but once everything is in,it's awesome. Lastly, the scheduling service is not very intuitive/friendly. It's difficult to build schedules and takes a lot of time to get then right.

Ease of use

Pros:

Isolved is always adding new features and the customer service is exceptional.

Cons:

There are features that we would like to customize but are unable.

Horrible Customer Service

Comments: The product is fine if you want something mediocre. I have been searching for other payroll companies and found a few that are far much better. I recommend PDS VISTA for an MEO type of employer. I am not an ADP fan, but I believe that would also be much better too. This is not worth the savings in my opinion. Also, iSolved purchase Encore back in July, I believe. Since July, I had been asking for demo's in which i received no response other than a short 2 minute demo on their website. When I was finally contacted by iSolved to switch the product over, they only gave me two weeks to switch. Did not provide any demos because I was told that they will switch me and then train me. The data converted was a mess and the implementation team did absolutely no research on our company. Our date files are a mess and our retirement company still has not received a completed file from iSolved. At this time, I still have not received a demo on the other products I initially asked about. They just switch me over and dropped me.

Pros:

We have multiple companies (multiple FEIN's) and it is nice to have every employee in one spot.

Cons:

This product is not the best if you have an MEO with multiple locations with separate bank accounts. The system requires that you run a payroll for every bank account instead of one payroll per company. We were forced onto this software once iSolved bought out Sage Encore. The Encore platform was much easier to use in regards to processing payroll. In Encore, it took me 30 minutes (at the most) to process payroll. On iSolved, it takes me about 3 hours. Employees must have an email to access their paystubs. Customer Service is absolutely horrible. You DO NOT have a dedicated account manager. Your emails/phone calls are sent to a hub to where you are waiting at least 30-45 minutes on the phone or you never receive a response from an email. I have employees who have not received a paycheck, no response from iSolved and no assistance from them either. It is the absolute worst.

Easy to use but powerful

Comments: While the price may seem steep, it has a lot of functionality that can save on time spent by in-house employees. For our company, it has definitely paid for itself in my time savings alone. It does take a fair amount of time to set up, but they have an entire team to walk you through the whole process, making it easy.

Pros:

We like the ease of use and fast processing. Previously, we had done payroll entirely in-house. ISolved, however, takes care of nearly everything, freeing me up to perform other functions within the company. It takes care of all tax filings, wage garnishments, direct deposits, PTO tracking, and benefits. Employees can now access all their information on their own, make any needed changes, and print copies of paycheck stubs and W-2s without having to ask me. It is user-friendly and relatively easy to navigate the system. There are a wide variety of available preset reports and, if you can't find what you need, they will create a custom report for you. Calling them gets you a real, friendly person who is usually very helpful.

Cons:

Lately, I have had some issues getting a callback. Although calling our Relations Manager usually resolves this issue. And, because it has so many functions, it sometimes takes some looking to find out where they have placed a little-used feature when you want it