Avatier Identity Anywhere

Valuable service

Comments: Made the provisioning process seamless, and customer service is always great!

Pros:

Ease of use, and accurate provisioning.

Cons:

Nothing to dislike, enjoyed the service.

Review

Comments: Great product to use and great partnership from Avatier in getting the solution customized to meet our very specific use case

Pros:

Ease of Use/catalog for our end users to find exactly what they need

Cons:

No 2 way servicenow integratIon to allow tasks to be opened and closed via service now and also closing out the Avatier request

User friendly on request submission.

Pros:

Our tool is not friendly like other tools.

Cons:

Avatier tool is not friendly like other tools, users are getting confused if we display all privileges at once.

Reducing manual labor and time to completion of tasks with Avatier AIMS

Comments: We started with using AIMS for self-serve password resets due to the fact that a very significant number of calls to our service desk (about 65%) were taxing our resources. As soon as our employees were enrolled, password reset requests dropped 90%.
Later in our relationship, we decided to add Password Bouncer due to the fact that a large number of our users would create weak passwords, even with MS "Strong Password" settings enabled.
We then moved on to access requests. By using Avatier AIMS, we have made the task of requesting access significantly easier and quicker. The ability for anyone to be able to approve access via their phones has been a big player in this. We no longer have to wait for approvals.
Next, with the introduction of a new HRM system, we moved to automating the process of hires, changes and terminations. While this is still a work in progress, AIMS has been a central player in this project. We have automatic hires and terminations working perfectly. We are working on changes and expect this to be an ongoing process as the company changes.

Pros:

Avatier's flexibility to adapt to needs is a main reason that I have continued to use AIMS. I've been able to use it for any type of request from our users and administrators. I have yet to find an access or password task that it couldn't handle easily. I also like the way AIMS handles feeds from other systems. It is easy to use and adapt to a company's unique requirements. Its ability to use virtually any Active Directory field for identification made it easy for us to move to a process where all hires and terminations only have to happen in our HRM software. The feed between the two allows the automatic creation, change or termination of accounts.

Cons:

I would like to see the ability to create my own reports. Avatier has been very accommodating when I have a request to generate custom reports, but it would be nice to be able to create my own.

Avatier is wonderful practical

Comments: I think he is wonderful because he avoids the agent or the company needing extra work to carry out our tasks, making us safe and doing extra work without worrying about software failing.

Pros:

I think it is wonderful why and very practical to reset your AD password anywhere, just have an Internet connection so it becomes practical and valuable.

Cons:

There is a small problem with the user when he tries to reset his password, many times some of his security question goes away, I don’t know if it’s because of some resetting of the web, this always happens when there is no success and its accomplishment, making us want to go in the manual to solve the problem, which makes it consensual many times.