Truly

Use this for client and vendor calls

Commentaires : I use this frequently to contact vendors for pricing, I also occasionally use this for quick client calls.

Avantages :

I use this service on my phone and macbook pro for work, to contact vendors, clients and more. It allows me to use a company number rather than my personal. Everything works smoothly.

Inconvénients :

I have yet to find any bugs, or problems with the software on either OSX or IOS. So far seems great.

I'm Throwing My Desk Phone Away!!!

Commentaires : I threw away my desk phone! I get much needed real estate on my desk! the ease of use is a key factor as well.

Avantages :

For me, the integration of Truly into my daily workflow has been awesome to this point in the process. I am a new user of the product, but it has already had a big impact on the way I work. I work in a mobile environment and being able to move around and still receive calls on my laptop and my mobile phone is a huge plus. I am able to connect with my clients and prospects in real time, not having to juggle voicemails. I like being able to take notes in the product as I am on a call and syncing them to Salesforce.

Inconvénients :

At this point, the only con I have is that I would like to be able to access the dialer through an icon in my menu bar. I keep the Truly app open on my desktop at all times, but I often need to go digging for it when I need it especially when I am not making a call from Salesforce. Also, when I dial a number the caller ID incorrectly identifies who I am calling. I suspect that it is due to the phone number being linked to an ID that is set by the organization I am calling a not directly to the person I am calling. Its a minor issue and is fixed when I sync back to Salesforce.

Truly review

Avantages :

I use it on my cell phone and my PC, it's easy to use and convenient, the calls have good voice and the recording is well done

Inconvénients :

The bugs are becoming more and more noticeable and there are also some problems

Truly is an easy user-friendly calling software. It's a nice app for a startup.

Avantages :

Easy click to dial, Call recording and call history. We have been using them for approximately 2 years and they're improving their services constantly. The customer support team is amazing and responds to glitch and request right away which is very important for my team to be able to deliver the best customer support.

Inconvénients :

They're a work in progress, there has been multiple bugs and glitches that they have been working on improving constantly.

Really easy to use

Avantages :

It was incredibly easy to use. The interface was very intuitive. You could probably teach yourself how to use all of the features without any training by just playing around with it for a little. The mobile version also works very well.

Inconvénients :

I don't like that on the desktop, it takes up practically a whole screen. It would be nice if there was an option to minimize it to a smaller box on the screen. Considering how basic (functionality wise) Truly is, there is no need for it to take up so much space. Would be ideal if it integrated onto the SF platform so that it was just a box within it.