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Description de Feedier
Feedier est une solution de gestion du feedback B2B, conçue pour améliorer l'expérience de vos utilisateurs finaux en centralisant tous vos feedbacks directs et indirects au même endroit. Notre Lire la suite plateforme vous permet de détecter instantanément les insatisfactions dans vos parcours clients, de mieux les comprendre grâce à des rapports complets et intuitifs, puis de les éliminer pour améliorer vos taux de satisfaction et de rétention. Afficher moinsQui utilise Feedier ?
Les ETI B2B et B2B2C qui ont des enjeux de complexité opérationnelle et qui souhaitent détecter précisément leurs insatisfactions afin de les éliminer.
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Avis sur Feedier
Damien
Très bon logiciel et très bon service relation client
Commentaires : Très bon suivi de la part du "Customer Success Manager " Les équipes de Feedier étaient très disponibles, apportent beaucoup de conseils sur la mise en place du questionnaire, l'envoie et l'analyse des résultats.
Avantages :
>Facilité d'utilisation, >Création des questions très simple, >Analyse des résultats, >Création de rapport automatique...
Inconvénients :
Pas de points faibles pour ce logiciel, très bonne expérience.
Réponse de l'équipe de Alkaweb
il y a 7 mois
Bonjour Damien, Toute l'équipe Feedier vous remercie pour votre avis. Nous sommes heureux de lire que la plateforme répond parfaitement à vos besoins. Nos équipes sont toujours disponibles si vous avez la moindre question.
Nadine
Essayer c'est l'adopter
Commentaires : Simplicité
Avantages :
Visuel ludique et intuitif, facile à adopter
Inconvénients :
Difficile de se projeter suite à la démonstration
Réponse de l'équipe de Alkaweb
il y a 11 mois
Bonjour Nadine, Merci beaucoup pour votre avis, nous sommes heureux de voir que Feedier vous satisfait. Nous améliorons nos processus pour qu'en une démonstration, vous puissiez voir que notre plateforme vous apportera rapidement de la valeur. Bonne journée à vous.
Ramon
Fancy looking feedback surveys to engage, give and receive! Love it!!
Commentaires :
- Receive feedback regarding courses and events -> Improve our services
- Give rewards and let the customer feel well and connected with our brand -> Increase sales
- Receive ratings, testimonals and social media engagement -> Raise brand awareness
- Do everything in one tool -> Save time and money
Avantages :
- Reward functions to make the customer and ourselves happy: Files, messages (e.g. for sign up details), money or vouchers - Unintrusive engagement functions after completing the survey: ask for sign up for ones newsletter, ask for a rating on platforms of your choice, ask for social media following, ask for a testimonial - Completely brandable with own company design at the top tier plan - Setup a different CNAME for every feedback survey - How easy it is to set everything up -> just click and choose
Inconvénients :
- For some clients, the playful look and feel of the surveys are phenomenal, for others they may be a bit too fancy. I would like to have different templates with cleaner and more professional versions. - It would be great to have the ability to disable unnecessary extra information like "last question" and "you're the fastest respondent". - Furthermore, I like to display the ratings and the answers to the feedback surveys on my website in a comprehensive but clean way. At the moment it is only possible to display the overall rating. I've heard that they are working on each of this cons. After implementation this software will be perfect for my needs!!
Gavin
Slick, fast, beautiful and intuitive
Commentaires : Improve response rate for feedback.
Avantages :
Creates slick and beautiful surveys/feedback.
Inconvénients :
A bit expensive and has some new concepts like carriers. Wasn't sure what that was, but built in help and onboarding is great. A personal touch from the team.
Veronika
Unrealiable and Really Buggy Feedback Tool
Commentaires : Even after months of using it, we're still running into new bugs and problems there. Our team spent literally endless hours trying to making it work - and we never succeeded fully, because of the tool's bugginess! If you're looking for a tool to gather your feedback with, keep looking. I wouldn't recommend Feedier.
Avantages :
The idea behind this tool is great - asking for reviews in an interactive, gamified way, and also offering a reward for submitting a survey. We loved that idea and that's why we decided to use Feedier. I also liked the design and many possibilities of sharing the survey.
Inconvénients :
We've been struggling with it for months now and it cost us completely immoderate amount of effort and time to make it work. Overall problem is mainly that there were problems with the settings - some of them were missing, in a plenty of cases there was a problem with settings loss, we were also experiencing problems regarding the integration to our WordPress website. At the end, there was a continuos problem with data extraction and that's when we decided to stop using it for good. Also, the support didn't help us much, then they stopped responding at all. What is it good for when you can't access the gathered data???
Réponse de l'équipe de Alkaweb
il y a 3 ans
Hi Veronika, Thanks for the feedback and for your review. As much as I appreciate, I'd like to inform you that we reply to every ticket with care. I don't understand how you could not have received any information. Regarding the bug, I understand you are frustrated, and we take your feedback seriously. We are working hard on improving the product and removing any bug. If you ever want to get back to this, just let us know. Thanks, Baptiste.
