ManageEngine ServiceDesk Plus
¿Qué es ManageEngine ServiceDesk Plus?
ManageEngine ServiceDesk Plus es un software de servicio de asistencia técnica y gestión de activos. Ofrece un paquete integrado con gestión de incidentes (billetaje de problemas), seguimiento de Leer más activos, compras, gestión de contratos, portal de autoservicio y base de conocimientos en un punto de precio asequible. ServiceDesk Plus te brinda todo lo que necesitas para tener una mesa de ayuda de TI completa y un personal de ayuda productivo. ManageEngine ServiceDesk Plus está disponible tanto a nivel local como bajo demanda. Mostrar menos¿Quién usa ManageEngine ServiceDesk Plus?
El software ofrece la facilidad de uso que las PYMES necesitan y las potentes características que demandan las empresas más grandes. Más de 100 000 empresas de todo el mundo confían en el producto para gestionar sus servicios de TI.
¿Tienes dudas sobre ManageEngine ServiceDesk Plus?
Compara con una alternativa popular
ManageEngine ServiceDesk Plus
Alternativas a ManageEngine ServiceDesk Plus
Opiniones de ManageEngine ServiceDesk Plus
Usuario verificado
ManageEngine ServiceDesk Plus
Comentarios: con esta herramienta, podemos tener el control total de los incidente en nuestra empresa en el area tecnológica , a si como asignar tique correspondiente a cada persona, con su respectivo tiempo de repuesta y prioridad. poder generar informe trimestral para ser medido en base los incidentes resueltos.
Puntos a favor:
lo que mas me gusta es el facil manejo a la hora de administrar las categorias, los roles de usuario y prioridades de tiques.
Puntos en contra:
hasta ahora no e tenido ningun inconveniente con la plataforma.
Sergio
Alternativas consideradas:
A complete, easy to deploy and use, customizable service management solution
Comentarios: We implemented it in a hared service center serving more than 40 legal entities, with approximately 2,000 workstations/users and about 36 technicians. We gradually implemented it and had the chance to streamline processes and customize the solution for our different companies. Integration with email and AD was a great help in setting up the environment with no additional work.
Puntos a favor:
It sports a complete set of well-designed and ITIL-oriented functions; it can fit both a small firm and an enterprise - with proper licensing and setup. Complete, customizable, easy to use, clear to setup, integrated with other Managengine (and 3rd party) solutions.
Puntos en contra:
As per my latest experience (2019) workflow management could be improved; while it's not its primary focus, still it could give great advantages in automating service workflows (eg joiner & leavers).
Harry
Alternativas consideradas:
Great software, could use more features
Comentarios: It's a great piece of software/service to have, it could do with being more fluid from an administrators point of view, but it's improving during the time we've been using it.
Puntos a favor:
Multiple of the applications ManageEngine provide can be integrated with one another (not all at this current time) but this allows a more fluid and easy management of the services.The functionality of adding our assets and having a helpdesk in a single location is convenient and does the job required. There is also a feature on pages which if what you required isn't available in a "features" aspect, you can request it, however it isn't clear on when it will be implemented other than in a future version.
Puntos en contra:
The functionality can be confusing for some features, some configurations need to be done in the admin settings when logically, I think being able to edit them in the current page you're on which the change relates to would be more convenient. Also there isn't a timeline of features being implemented, so it's not clear if the features you may want, are going to happen.
Mark
Basic Helpdesk Application
Comentarios: Our company has been using ManageEngine plus ServiceDesk for our IT Helpdesk support system for several years now. Although this application has been reliable and used widely by our IT support team, it is limited on features and functionality. The support for the application from ManageEngine has been somewhat limited as well. If you are looking for a very basic IT support system, then ManageEngine's ServiceDesk might be a good fit. The application is just limited on what it can do and its ability to scale to fit our needs.
Puntos a favor:
ServiceDesk Plus from ManageEngine is fairly easy to implement and provides the most basic needs of an IT support application.
Puntos en contra:
ServiceDesk Plus from ManageEngine is very limited in features and functionality. It also has a fairly complex interface that is out of date. Our company has trouble tracking IT support tickets because of this limitation.
José
Good IT Ticking system
Comentarios: The easy and fast way to have the configuration done and running. The web interface and mobile work are fantastic.
Puntos a favor:
The integration with the rest of the applications Zoho and ManageEngine have. Easy to set up and fast to be deployed.
Puntos en contra:
If you are a small company, the best recommendation must work On a Cloud solution they provide.
