Higher Logic Thrive
¿Qué es Higher Logic Thrive?
La plataforma de Higher Logic Online Community le brinda a tu organización las herramientas para interactuar con los clientes, lo que permite dar una mejor asistencia al cliente, una defensa natural Leer más del cliente y una mayor retención de clientes. Da a tus clientes las herramientas que necesitan a lo largo de su viaje con tu organización para aprender, compartir ideas y convertirse en defensores leales, lo que, en última instancia, impulsará la retención, los ingresos y la satisfacción del cliente. Mostrar menos¿Quién usa Higher Logic Thrive?
La plataforma de Higher Logics Online Community es flexible, escalable y fácil de usar, lo que permite que las organizaciones de cualquier tamaño creen una comunidad vibrante propia.
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Opinones de Higher Logic Thrive
Kimberly
HL Community Platform engages members and aids committee work
Comentarios:
HL community allows our members to engage each other across the country - and across generations (we've actually had posts from members in their 80s and 90s - so you know the ease of use is there!)
HL community also allows us better communications and project organization. (the competing product we use in this is Board BookIt.)
Puntos a favor:
Ease of use for Open Forum communications is great We have used extensively in our governance and it really organized and standardized our committee work. Ability to integrate with Abila product Abiilty to aid our chapters
Contras:
I wish the libraries were easier to use - like Windows Explorer (does that show I'm old and not yet used to Sharepoint?) Wish you could duplicate "events" in the calendar like committee meetings. Wish the libraries were like google docs/share point and could be worked on collaboratively.
Mhari
Alternativas consideradas:
Rethinking our entire structure
Comentarios: I learned I have no unique questions! But the great news is that the community really comes together to share their experiences and answers. Every question I've had I found answers on HUG.
Puntos a favor:
I love how easily configurable this platform is and how extensively I am able to customize our brand through customization. We chose to integrate directly using activity sync and I am excited to see how these two products are able to work in tandem to drive behaviors and engagement.
Contras:
Lack of localization. As a global organization of 1.2 million members in over 180 countries, we support multiple languages (including English, Italian, Spanish, Korean, French, Portuguese, Japanese, Swedish). No being able to provide the platform in multiple languages gates off members that we would otherwise like to engage.
Jessica
Growing Pains to the Max
Comentarios: Frustrating and time-consuming. It's already a lot of work to strategize, evangelize, build these programs from scratch, and recruit members; the last stress one needs is the hurdle of getting the platform to work the way it should and getting the resources one needs to fix issues.
Puntos a favor:
The fact that it is a tool that can help me run an advocacy program.
Contras:
There have been lots of bugs that I have caught and have had to escalate to the Higher Logic support team. I just keep finding them and I can't launch my program because of it. Bugs have also negatively impacted my customers' experience in the 2nd program I launched. Also, the support team is not one person who knows my platform, goals, and agenda when I need assistance/have a problem, but it's multiple people who get back to me within long periods of time, often not resolving the root cause, but just the symptom, meaning the problem will probably happen again... I have communicated my dissatisfaction, and more Higher Logic people are thrown at my concerns, which only adds more chefs over the pot, and no one takes direct responsibility to resolve it=takes longer to resolve the issues. I am sure Higher Logic's intentions are good, but when it comes down to it, I can't depend on them to be there, to do things quickly, or even really fix the bugs I am finding; it has taken LOTS of time to get things resolved if we even do. My colleague had the same experience. To add: as a new user, the platform is not very straightforward to use, and I have to look for their materials, which are all over the place, or watch long videos to find the one thing I am looking for. The advocacy platform is very basic in look and feel, unless I hire someone for lots of $$ to help design it up.
Usuario verificado
Alternativas consideradas:
#1 for a reason
Comentarios: The addition of the HL community has been a great service and value to our members. Pros definitely outweigh the cons.
Puntos a favor:
It shows that they use their longevity and experience to improve their products based on user and client feedback.
Contras:
As a single product user, it sometimes feels as if our needs are not as urgent (bug fixes, improvements).
Sarah
Great communities, so-so CMS
Comentarios: All of our communities and directories are hosted on Higher Logic. It functions smoothly with our wordpress website, as well as our integration with MemberClicks.
Puntos a favor:
Higher Logic is great for communities and directories. There's lots of automation that makes contacting members and keeping everyone up to date on things very easy. The communities make it easy for members across the globe to communicate daily, sharing the latest information, tips and tricks.
Contras:
The content management system/website portion is not as powerful or customizable (without serious HTML/coding experience) as other web platforms out there.
