COINS

COINs use and configuration

Comentarios: We were trying to consolidate all our different software and data points used to run the business. While not all have been realized or implemented yet, those that have been has increased productivity in those areas tremendously.

Puntos a favor:

I liked that that software was cloud based and had a user friendly interface.

Contras:

The data migration was difficult mapping our old structure to the COINs structure. After a few calls with the COINs team though we got it figured out and imported.

Coins OA Review

Comentarios: We are an long time Coins client and felt the transition from the old platform to Coins OA could have been a little easier. The migration from Coins Ti to OA was more like a new software implementation than an upgrade. We still have a few punch list items pending from our Go Live, but Coins is working to resolve and has been committed to fair resolutions to any outstanding issues. We have been live on OA for 1 year and are begin to realize some efficiency improvements already. I feel strongly we will continue to improve our processing efficiencies and our customers' experience by utilizing more feature within Coins OA.

Puntos a favor:

The Mobile Technician feature sets us apart from our competition. Giving our technicians the ability to take photos and add notations on equipment issues gives our customers validation to what our technicians see. The ability to use one system to run our entire business from operations to accounting allows us to function seamlessly. The bulk import and export functions allow us to easily update and manipulate data.

Contras:

Implementation was challenging, partially due to the flexibility of the software configuration and our users not adapting to new processes.

Good not Great

Comentarios: Overall, I think COINS is decent--it is relatively easy to use and it has an updated interface/design. The software is great for managing data and combining all parts of the business under one software. But since it is able to cover most parts of the business, each sub-section lacks the benefits that you get with more customized software such as paperless free friendly accounts payable processing.

Puntos a favor:

The best feature in COINS is related to how you can search/view/manage your data within the software. When searching for a specific piece of data you are able to search by many different fields to find what you are looking for, and if you are looking for a range of data you are able to search that way as well with many different fields as the range. In addition to this, you are able to customize how your data is shown to you on almost every page in the software--so it is much like excel in the sense that you can change what columns show and how they are sorted. Both of these are amazing features because typically there is much more restriction within other software that has a base set of searches and only shows information in one way. With COINS you can easily manipulate how you see your data depending on what you need to focus on and you can export any reports or search results quickly and easily to an excel document.

Contras:

I spend the majority of my time in the accounts payable side of COINS and I do not think that COINS has the best accounting features. When entering invoices, you are taken to screens that only have data entry/matching pages and there is not a feature where you can view the invoice/document while also entering information--you can only add the invoice document as an attachment and to be able to see it you have to navigate to another page. I have worked with accounting software that allows you to automatically upload invoices to the software and then work through entering/coding them while the invoice shows on the same screen. With COINS, I have had to figure out a different way outside of the software to sort through my invoices and attach them as I go along.

A Company with Similar Values

Comentarios: This complete ERP system has provided us with a single source of truth for data, and has allowed us to develop more efficient business workflows.

Puntos a favor:

Software most fully addressed our numerous business needs as a complete ERP system and has a high degree of available customization.

Contras:

Some areas of the software were newly developed and a bit clunky when we started, and the customization increases our QA load. However, great strides have been made in both areas.

Coins Software

Puntos a favor:

I like the amount of data that the software can process and report. In payroll, I especially like that you can make an effective date for all payroll item changes and union rate changes. It makes payroll preparation that much easier during tax or union rate changes. Coins is also easy to use overall and helps us manage our jobs from forecasting to tracking actual job costs. Mobile tech is another great feature that makes it easier for our service department. And finally the support that we receive from the Coins help desk is usually timely and thorough, they are usually very knowledgeable and eager to help and assist us to correct any problems that we have.

Contras:

I think the least thing I like about the software is I would like the ability to be able to create my own reports without having to go through the process of having Coins create one for me. So a little more flexibility with generating reports would be awesome. I also do not believe that we should have to pay to have a report made or modified, that we are paying the bi-annual license fees and have already paid for the program itself. I just don't think it should be a separate charge.