LogicManager

Easy to use and options galore

Comentarios: We've been able to create a centralized place to house multiple review processes that were previously handled via email. This has enabled tracking, reporting, and visibility to processes that wasn't available before LogicManager. The Customer Support team has been amazing! Everyone I've interacted with has offered positive solutions and offered assistance.

Puntos a favor:

The Horizon interface is super user friendly. We've run several of our user tests without providing any training, and the system is so intuitive they were able to complete tasks successfully. The automation and workflow capabilities enable you to create processess that require little to no manual intervention outside of assigned tasks.

Contras:

The system is so flexible that it can be intimidating when first approaching implementation. The taxonomy area is great but somewhat limited due to only one profile allowed per taxonomy type. This means that to accomodate multiple types of information stored in one Taxonomy area, you have to build very large profiles with lots of visibility rules. The more visibility rules, automation rules, and workflows you build for one profile, the greater the chance that it fails at some point. There's a lack of testing ability with the interaction between automation and workflows. Also, the reporting module is not user friendly and very difficult to use.

Advisory Analyst & Software Customizability are Invaluable

Comentarios: I have implemented LogicManager across four organizations and believe it to be the best product out there for ERM. The company listens to the feedback from end users and incorporates that into system enhancements and upgrades. The Advisory Analysts are like having an add to staff, as they assist in identifying and sharing ideas to address customer use cases.

Puntos a favor:

The software can be customized to meet my program instead of my program having to adapt to the software. The software's flexibility to provide solutions for items it may not have initially been designed for. The robust reporting capabilities to design reports suitable for management report. Having full functionality on day one without the purchase of multiple add-ons or modules. Advisory Analyst assistance with workflows, reports and advice adds another layer that most software do not include with pricing.

Contras:

Document storage and lack of ability to assign documents to multiple areas throughout the platform. Ease of direct integrations to share data with other systems.

Risk Management

Comentarios: My overall experience with LogicManager has been great. Our representative makes sure to answer all of our questions and concerns. His attention to our needs is greatly appreciated.

Puntos a favor:

The product is easy to use once the user has obtained full understanding of its capabilities. The reporting makes the information that is entered easy to understand and visualize.

Contras:

As a new user, I found it difficult to navigate. It would have been great if there was a tutorial video for new users on how to navigate the system followed by training videos for each type of area that you are working with and their functionalities.

The trial version seems nice

Puntos a favor:

I like the follow up from the team, they always ask how I feel about the product

Contras:

Can't find something yet, however I am only using trial version

Overall experience

Comentarios: We were working towards systemic solution for risk assessments, compliance reviews, and vendor assessments. LogicManager provides us this capability. More importantly the Support team has been absolutely amazing to work with through implementation of reporting. The Support team has jumped on calls, captured the essence of our needs and helped recreate reports efficiently and timely. We look forward to more momentum in the future as we continue to implement LogicManager across additional functions.

Puntos a favor:

The software is capable of providing functionality necessary to minimize manual processes. We were doing most of our work in excel, which worked but having a system that is reliable, backed-up, and easy to manage is a win win for all.

Contras:

The reporting function in the system only runs twice a day, which is not always helpful when we want to see the real time changes represented on reports. There is a manual process that can be performed but it takes about 20 minutes which is not always convenient.