Nowsta

This app has been game changing for how we communicate with staff.

Puntos a favor:

I like the ease of use as a Coordinator. My time spent scheduling has shrunk majorly, leaving me more time to focus on recruiting, on-boarding and training. The calendar makes it really easy for me to see what my week looks like. The sorting function help me isolate events to more easily see events. Even the color and font choices used in the apps is pleasing to the eye! The support from the Nowsta team has been amazing. They always respond within minutes through their direct messaging function and not only resolve the issue, but are a blast to work with. It's been a year that we have used the software and there have been endless improvements to functionality. They have expanded the system in many ways, allowing us to change our payroll functions and save money. Many times, we have seen areas for improvement, have sent the Nowsta team suggestions and then seen the tweaks in the app a few weeks later. The team at Nowsta is the ultimate example of continuous improvement. My staff really enjoys using the app and it has actually been a help in hiring as well. I mention it during the interview and I have seen candidates' faces light up with excitement that we schedule with such a convenient form of communication.

Contras:

The timeclock function on the app can be buggy and not record proper times, but I let the Nowsta team know and it's usually fixed right away. It's also an easy fix as a Coordinator, to adjust the times on the desktop.

Saves time to book staff

Comentarios: We are a catering company and we use Nowsta for time and attendance for our in-house staff as well as our staff working off-site events out in the field. We love the ability to see how far away the staff member clocks in. Having the captains able to clock in and out the staff is a plus for staff who forgets their phone or is late and doesn't clock in.

Puntos a favor:

Scheduling staff for events is a breeze. With multiple events displayed at once, we can click and drag staff to the event best suited for them. The report showing a spreadsheet as to the average number of minutes it takes staff to confirm events and the percentage that staff says yes to working an event helps us with prioritizing our staff based on their response. Approving staff on the Time and Attendance page is very easy and the screen is clear to see their times worked. Scheduling staff for the different departments works well .

Contras:

Sometimes if the address of the location is not an exact address then the embedded gps map may send the staff to an incorrect location. The app works poorly on some older model cell phones. I haven't found a way to note when staff is on vacation to block those days so they are not accidentally added to the schedule.

Terrible

Comentarios: Terrible. completely terrible. They were never available to help me with a problem or take accountability for their software's mistakes

Puntos a favor:

I don't, the whole point of the company is to track employees and they can't even do that correctly.

Contras:

Customer service. They refuse to help me when I shared with them that their platform is misreporting all of the calculations from overtime worked, total pay, and total hours worked. Very basic math required to figure this out and they can't even do that correctly

Intuitive scheduling for catering events

Comentarios: We are saving 1-2 hrs per week making the schedule and at least 10 hrs a week of admin time that used to be spent texting, calling etc. Now it's all centralized with more control delegated to captains, etc.

Puntos a favor:

Great customer support team with active development on a best in class platform with a solid codebase to support future iterations. App recently modernized and continued improvements in reporting allow for oversight and quantitative analysis

Contras:

Doesn't include payroll, but it syncs with many others! Only real con I can think of

Game changer

Comentarios: Great! From when we were first introduced to Nowsta through now, it has been a GREAT experience.

Puntos a favor:

The Nowsta software provides such an easy way to communicate with staff. Scheduling offsite events is about communication. Nowsta provides a platform where everyone can speak the same language when scheduling or receiving a schedule.

Contras:

Hard to think about what I don't like. As soon as there is something that seems off the engineers are on it