Deel

Mal servicio de atención al cliente

Comentarios: Mala

Puntos a favor:

Pensé que era bueno, pero cuando tuve que usar el servicio de atención al cliente me di cuenta de que la empresa tiene muchas falencias, no atienden mi tiquete y solo me dicen que en x días me darán una respuesta, pasado el plazo x me vuelven a decir lo mismo y siguen sin darme una solución

Contras:

Malo el servicio de atención al cliente. Responden rápido pero no dan una respuesta en si, solo excusas

Great solution for paying international contractors

Comentarios: We now spend less time on paying contractors, they do not need to email us their invoices.Great Automation

Puntos a favor:

Easy to useProvide education and onboardingCustomer Support works fastWe pay contractors all over the world and nobody has any problems

Contras:

We would like to see the list of contractors on the pay day instead of showing them on separate teams. This can be a great option

Almost perfect for my usecase

Comentarios: I am very satisfied with Deel, as a receiver of payroll, as Deel has various options to withdraw my earnings. I can even choose the currency, which is huge. The Deel card is just the icing on the cake for me, as this has allowed me to create prepaid visa cards on the fly and not worry about it getting leaked, as I can quickly disable the card myself from the portal.

Puntos a favor:

Customer support. They are almost always available within minutes. Usually the hiccups are caused by my own trouble-making. They are very patient and will guide you step by step if required.

Contras:

Nothing outstanding, honestly. If I have to complain, it would be the rough edges, that I had to face, but once the team received the feedback, most of the issues would be fixed real quick.

Deel starts off doing a good job, but shortly after they start to hold your money for no reason.

Comentarios: Horrible, stressful, ineffective.

Puntos a favor:

Nothing, this software is scamming people.

Contras:

Deel is making payments delayed so you are forced to get an advance and pay the deel advance fees. If you need your money on time you can not trust deel. The company I work for pays deel on the 7th, 8th, or 9th, of in order to get paid on the 15th or 16th. My payment has been delayed until the 23rd for no reason. But now the worst part is that they say it should already be in my bank account but it's not and the bank statements don't show the transfer or that they are holding for review. Simply now no one knows what happened to that money or who has it. I am not sure how they can run a business like this.

Good for first-time international payroll runners

Puntos a favor:

Easy to use product that allows our company to hire internationally and compliantly. They are working on the transparency of EOR costs and I can really appreciate that. Customer service is also quick. I'd like to think that I was one of their early customers and I can definitely say they have come a good long way.

Contras:

International hiring can be a headache but Deel tries their best to make it easy.