APPSeCONNECT

Functional Product. Great, Professional Team at InSync

Comentarios: A much required link between our ERP and our website. Works honestly and intended.

Puntos a favor:

Works as intended, with required functionality all present. Team at InSync is able to customize the software behaviour to anything we need (as long as functionality exists in Magento in the first place, which is a limitation that makes perfect sense). Scheduled activations of the software allow us to synchronize our website with our ERP almost in real time. Even with the time difference, team at InSync makes time to meet during North American office hours, and responds to queries and support tickets overnight most of the time, which is much appreciated.

Contras:

User interface of the software takes getting used to, and does not seem perfectly optimized for ease of understanding, even though the required functionality exists. On the off chance an error occurs, the error messages are not easily understood by non-developers, or indeed anyone outside of the InSync team. There were some rare instances of difficulties reaching the team, especially in last minute situations, although that is only to be expected given the geographical and time differences.

The very best for your Money and TOP notch Support ALWAYS!

Comentarios: I helped my customers to integrate SAP Business One with Magento, since back in 2011. Since then, I always rely on Insync and their Sync applications. Some of our customers are generating a BIG amount of money and orders selling Online, and Insync always On top of daily issue that could arise, while making the App even stronger. GOOD JOB!! If you are looking for the very best for your sync needs...look no further!

Puntos a favor:

Being an IT manager one of the most important key elements is having proper and immediate Support. I were one the first trusting this company and their Sync software, and nowadays I am still convinced is the TOP leading industry in sync ERP with your ecom universe applications. Support is always there, no matter what time of the day, they always there. Only good words for this dedicated team of experts.

Contras:

Honestly, I would say, NOTHING! They are always open to introduce new features, and solve day to day problems, and allow your business grow, no matter what your needs are.

Wonderful customer support

Comentarios: The experience with using APPSeCONNECT is a pleasant one. We are now able to run checks and manually intervene whenever it is needed. The support team is always available to jump on a call when needed, at any time of day.

Puntos a favor:

The reporting is a welcome feature. I like the fact that if there is any error on an order, you can see exactly what is causing it when checking the snapshots for the sync. The whole interface is user friendly and really easy to navigate. The support team are always explaining what they are doing and providing quick solutions.

Contras:

The only feature that I am missing is the report which actually lists the orders with errors on them. We do receive a report on a daily basis, but it no longer lists the orders that are erroring.

APPSeCONNECT - Big Commerce Review

Puntos a favor:

The user interface, as it is easy to use and understand.

Contras:

The product is not customizable at all according to the needs of the customer

Good solution for a complex problem

Comentarios: We had to create a very complex connection between our MMS and WooCommerce. This took time and there was often confusion on both sides because requirements were formulated unclearly or tasks were marked as finished even though they were not yet finally running. So it was not an easy process, but in the end we are now very happy with the finished product.

Puntos a favor:

AppseConnect handles the connection between our MMS and the website. After the test phase, the process runs completely automatically, without any need to take care of it. The team is very friendly and took care of our 1000 small and big customisations.

Contras:

Personally, I am not yet a fan of the new online portal, as it is not very user-friendly compared to its predecessor. After the GoLive, however, it is only rarely necessary to use it, so that will no longer be a problem in the future.