Onfido

very helpful and flexible tool to answer our daily bases.

Kommentarer: great tool by a great company. very nice and helpful employees that always assist you with a smile
great working methodologies to understand user needs

Fordele:

great customer support and sales fair negotiations tool function with no downtime

Ulemper:

support from onfido finance team is slow

Boosted our customer acceptance rates

Kommentarer: We switched from an Experian solution to Onfido, and saw an immediate improvement in acceptance rates. This increased revenue while reducing customer support costs.

Fordele:

It was quick and easy to implement, and customer support is great. Loved the SDKs and the great customer experience when switching from desktop/laptop device to mobile to capture identity documents with a camera, or take a selfie.

Ulemper:

The new Studio workflow product provides the decision-tree that has been missing to date, so there are very few negatives.Might like better accuracy for watchlist screening, as 99% of "consider" results are false negatives, but appreciate this is probably down to the quality of the PEP/Sanctions data available from Government sources.

Onfido not good for startups needing mobile SDK

Fordele:

Simplicity of the app was amazing and the invitation for users to verify their ID . It was my preferred device until I ask them to allow us to use the mobile SDK .

Ulemper:

Don’t ask them about their Mobile SDK if you are building a mobile app . Things get messy in their terms of use . They want you to pay $10,000 and you loose the money if there is very little users and if you go above the $10,000 then they ask for money . Everything is designed to make them rich. It is not good for start ups

Onfido is the best option for starter projects

Kommentarer: Onfido was a key piece in our first electromobility project; we had no previous experience with data and identity validation tools and the sales team clarified all our doubts and put us in contact with specialists who helped us to clarify some doubts of our implementation.

Fordele:

I really like the dashboars and the intuitive interface they have for viewing any applicant's information.

Ulemper:

It seems to me that you should improve a lot the technical support, it usually takes 24 hours to receive an answer by email. Maybe a chat with agents in real-time would be good to incorporate.

Onfido Review

Fordele:

Easy to use and software detect PEP and people under sanctions

Ulemper:

Discrepencies between the information received and the actual information provided by the client (sometimes). Also, when a customer update his KYC it does not reflect on your platform.