Retail Express

A Fantastic System for all Retailers, big and small

Kommentarer: From the initial Sales manager, to the Implementation Manager.... all staff were fantastic, enthusiastic and more than capable of handling any questions/issues I had.

Fordele:

The easy to use system means my staff picked it up quickly. The detailed Back of House reporting is a managers dream.

Ulemper:

The only thing I've seen missing is an ability to sell an item via weight ($$/per kg), but it's minor. Our previous system never had this either so we're well placed to get around it. Would be great in the future.

Retail Express Implementation for a Small Multi Sectioned Retail Business

Kommentarer: The Overall Experience has been great very easy to transition . The On-boarding Program for Training was Great and the Access to Resources Fantastic. The Implementation Manager and other Points of Contact were all great to deal with.

Fordele:

Modern Cloud based system that has all the Reporting Requirements needed but all the Functionality of a Modern System in a Age of Technology Advancement . It seems as though it has been designed for this Purpose not the " that's something we are going to develop in the Future attitude" that other Systems seem to have.

Ulemper:

At this stage I believe it is still the Honeymoon Period so just " Training Training Training" to get the Most out what we can Do with Retail Express

Feedback

Fordele:

easy for sales staff to raise invoices. easy to enter new customers. easy to add new staff and modify existing ones.

Ulemper:

Have to manually do the upload to Xero each day. Can not give customers a 7 or 14 day account. Receiving stock when not all products are supplied is a nightmare. Can not make it compulsory to put a customer PO on an invoice. Can still process an invoice to a customers account when on stop credit. Unable to set own compulsory fields when entering new stock/customers Unable to set own preferences and shortcuts unable to setup credit card surcharge to be added automatically when we select that payment method. we provide service as well as sales. Can't set up a service item - has to be done as stock. Pink pricing always changing/incorrect Disabled products can still be added to PO’s Comments on invoices don’t upload to xero If an invoice that is in xero has been paid cash, and it has been rounded up it wont upload Credit Notes don’t upload to xero

Great POS Cloud System

Kommentarer: Excellent service, quick responses to queries, very helpful support. Updates are provided via overnight uploads done automatically with no downtime to your system. New update information is provided in detail via email. They respond well to customer suggestions and are constantly improving the system.

Fordele:

The implementation of this software is fantastic. A team of experts is available to help you transfer your database of stock, suppliers and customers with ease. Retail Express has a comprehensive knowledge database including video tutorials and instructions which all staff can access. The software is friendly, easy to use and navigate with email and internet integration.

Ulemper:

Special customer orders are tricky to handle. We are yet to understand how to order/manage customer orders and are currently doing this through the lay by option which is difficult unless you have one staff member managing this are (IE: you can over order stock). Back orders are a little cumbersome but can be adapted to suit your business needs. Overall though the positives of this system outweigh the small negatives.

Excellent product with great integration across Shopify and Xero

Kommentarer: We have found that the lead up to going Live and the learning process has been very well supported by the Implementation Team. The tutorials are extremely helpful and very comprehensive. The responses to our emails are always very informative and the telephone conferences with an Australian based expert is ideal.

Fordele:

Retail Express is easy to use and integrates well across our online platform and accounting software

Ulemper:

It would be very helpful if the accounting utilised both Cash and Accrual, not just Accrual.