Help Scout
Hvad er Help Scout?
Answer 52% more emails with ease with Help Scout. Help Scout pulls in emails from your existing shared email account, giving you access to additional features that make your team more collaborative Læs mere and productive. View all of the replies your team has sent, and see when someone is actively replying. Access detailed reports, build a library of saved replies, and take advantage of workflows to automate repetitive tasks. You'll have happier customers and fewer email requests — everyone wins. Læs mindreHvem bruger Help Scout?
Unlike enterprise tools that are hard to set up, create an impersonal experience, and require admins to manage, Help Scout lets you keep things simple, move fast, and focus on delighting customers.
Er du i tvivl om Help Scout?
Sammenlign med et populært alternativ
Help Scout
Alternativer til Help Scout
Anmeldelser af Help Scout
Greg
Completely changed our business - for the better
Kommentarer: Most companies using Help Desk software are in software development, tech or online commerce of some kind. We're in the boring, traditional business of veterinary medicine practice, and deal with hundreds of emails a day from clients and the rest of the outside world. We're the only vet company I know of that uses a help desk, and we use Help Scout - and absolutely LOVE it. We did use Zendesk previously, but found that it's way too complicated and not very personal. Pet owners don't want to be given a ticket # and feel like they're speaking to a robot. Help Scout solved that immediately when we switched. We have a lot of complex conversations via email that require multiple people being involved, communicating internal messages to each other about certain threads, etc. etc. Help Scout is absolutely fantastic, because it's very elegant in it's simplicity - but tremendously powerful in it's capability. On top of that, we've found their support team to be kick ass, highly responsive and always eager to try and figure out a solution to any issue we bring them. We are very loyal Help Scout clients, and plan to be for a long time.
Fordele:
- extremely simple to use and understand as a user - treats communications like human beings and provides a much more personal feel to communication (as opposed to making people feel like numbers) - fantastic support team that's very responsive and solution focused - solid API that allows you to bring in data from other apps so that you have a consolidated view of a client, beyond just their email history
Ulemper:
- wish that the interface could be a little more customized for our specific needs - really don't have any downsides to it - it's a great product
Laurène
Overvejede alternativer:
Help Scout is great for small teams looking for a simple and inexpensive shared inbox
Kommentarer: Help Scout is a great option for small to medium teams who do not want and overly complicated and pricy Help Desk software. It lacks some nice-to-have features but it will still help you provide great customer service.
Fordele:
Help Scout is great for our 4-person Customer Success Team. We have been using it for over a year and it helps us provide high-quality customer support. It is easy to use, our customers like it because our emails look just like normal emails. Their support team is great, we always get quick and relevant answers.
Ulemper:
I think the reporting feature could really be improved, and we would appreciate a few more features to improve the daily management of support tickets.
Bekræftet anmelder
One of the best easy to setup customer support service
Kommentarer: The overall experience was excellent, would definitely recommend their software as it does not require much support during initial installation. Moreover, their features like email delivery, self-service, and live chat support have made my life easier.
Fordele:
I like the best that their initial installation requires little to no help. I was able to quickly set up the entire platform in no time, which is very unlike other help desk services that are difficult to set up and require a lot of permissions and time. They have managed to solve a problem with attention to detail and made their UI very intuitive in that respect. Their performance and response time for most of the tasks is excellent. It made my life easier, and I was able to track, organize and categorize all customer issues very easily. Moreover, the learning curve was very low for a CRM, and I was able to pick up most of their features within days, instead of weeks as compared to other market platforms.
Ulemper:
There are a few minor issues that made my daily work a hassle, like providing a bigger picture of all the chat supports of the last 3 months or providing a birds-eye view like reports, and dashboards. They do generate reports, but those have not been so effective for me.
Bekræftet anmelder
Overvejede alternativer:
Good for a temporary fix.
Kommentarer: It's a good basic system. If you are looking for a ticket system this is a great choice.
Fordele:
Ease of use Knowledgebase was easy to implement Ticket system works as it should
Ulemper:
Our business needed customer management and HelpScout was not a good solution for that.
Jakub
Overvejede alternativer:
One of the best products I've ever used
Kommentarer: It was truly great: managing emails and knowledge base, getting reports, adding in-app tooltips - all of that worked flawlessly, and in rare occasions in which I had to contact their support, it was one of the best experiences as well. If I could choose the tool to handle customer support again, I would go for Help Scout - and I suggest you (aka the reader) to do just that!
Fordele:
It makes managing incoming cases feel good - I've tried and seen other tools used primarily for customer support, and none of them were comparable to Help Scout for me. In Help Scout the entire UI puts the focus on serving the customer right, being light on unnecessary noise. Might sound cheesy, but somehow lets you connect better with the person on the other side of the screen.
Ulemper:
That I had to stop using it recently :( Other than that I didn't really find anything that I disliked there.
