The Nortridge Loan System

Overall: The ability for us to create our own custom platform to manage loans is great and the support has been amazing.

Pros: NLS is very customizable down to the field level. You can add scripting to many areas allowing you to create a powerful user platform to serve your needs

Cons: Upgrades can be troublesome depending on the level of customization done. It requires much testing in a development environment.

Reasons for Switching to The Nortridge Loan System: Our portfolio grew too large for quickbooks to handle and we needed more features than quickbooks provided.

Overall: This company attempts to make themselves look big and like they can handle big business, but when it comes to true support they cannot keep up.

Pros: Better than having no account management software. I'm sure if you are just doing automobile or home loan financing, it probably works fine.

Cons: Their User Interface is ancient and is not awful to use, but it's certainly not easy. I would HIGHLY recommend never using NLS provided hosting. Their hosting product is on a shared environment where one clients setup can affect another clients setup. Our software developers have found multiple bugs in their product and when we report them they either try to argue that it's not a bug or they take 6+ months to fix the bug. - NortRidge's support of their NLS product is horrible. * I would HIGHLY recommend never using NLS provided hosting. Their hosting product is on a shared environment where one clients setup can affect another clients setup. * We use their report server product (which is just a replicated MSSQL database) on their hosted platform and one time they moved it to a new server without telling us and changed the database path without telling us. Our internal manager asked them multiple times if their update would require and username, password, or server changes and they kept telling him 'No'. * They will only do software updates during standard business hours, so they have to take your business offline while they do it and you have to pray they don't cause new problems after the software updates are done. We most certainly had issues with bugs or problems after an update and they don't have a rollback process.

Overall: We are an indirect auto lender and NLS serves all of our needs at the present time, as well as far more options than we are utilizing at the moment. We look forward to growing and future implementations with NLS.

Pros: NLS requires extensive pre-planning to migrate and onboard data. This is a time consuming and detailed process. Once running, the software is unimpeachable in it's accuracy for account management and payment processing/tracking. There is ultimate flexibility with the system, so much so that it's difficult at times to conceptualize all the available options, but levels of assistance at Nortridge from support through the consulting team do offer excellent guidance with navigation and implementation of features.

Cons: It can be difficult at times to identify the origins of problems which makes fixes hard to implement. The program itself is rarely at fault; with the flexibility offered by the platform we frequently find issues generated by user errors on our end.

Reasons for Choosing The Nortridge Loan System: Support, features and pricing.

Reasons for Switching to The Nortridge Loan System: for more robust account features, better reporting and vendor integrations.