Price
Pricing starting from:
$79.00 /monthPricing Model: Flat Rate
- Yes, has free trial
- No free version
Reviews
- Ease of Use4.7
- Customer Service4.8
- Value for Money4.8
Likelihood to recommend
Top Features
- 5.0
- 5.0
- 5.0
- 5.0
- 4.8
What is Userback?
Userback is a bug tracking and visual feedback solution that makes it easy for software teams to collect feedback and track issues from inside their apps.
Capture highly-contextual feedback with annotated screenshots, video recordings, console logs, session info, and everything you need to resolve issues faster.
With kanban boards, inbox views, custom workflows, and integrations, Userback has everything you need to track and resolve issues in the way that works best for you.
Featured In
Best For
Userback is ideal for web agencies, Product Managers, developers, and software companies who need a cost-effective tool to collect feedback on their websites and web applications.
Userback Video and Images
Deployment & Support
Deployment
- Cloud, SaaS, Web-Based
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
Support
- Email/Help Desk
- Knowledge Base
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Contact Details
- Userback
- Located in Australia
- Founded in 2016
- https://www.userback.io
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Userback Pricing
Pricing Details (Provided by Vendor):
Solo: $19/month (billed monthly) or $14/month (billed annually)
Starter: $79/month (billed monthly) or $59/month (billed annually)
Company: $159/month (billed monthly) or $119/month (billed annually)
Premium: $289/month (billed monthly) or $217/month (billed annually)
Pricing Resources:
Userback Features
Features are displayed in the decreasing order of their feature rating.
5.0
5.0
4.3
5.0
5.0
4.8
4.4
4.3
4.1
4.0
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Pricing Model:
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Overall Rating:
- Ease of Use4.7
- Customer Service4.8
- Features4.6
- Value for Money4.8
Overall Rating:
- Ease of Use4.0
- Customer Service4.2
- Features4.4
- Value for Money4.3
Overall Rating:
- Ease of Use3.9
- Customer Service4.5
- Features3.8
- Value for Money4.4
Overall Rating:
- Ease of Use4.4
- Customer Service4.3
- Features4.5
- Value for Money4.5
Userback Reviews
Showing 5 of 71 reviews
Overall
4.8
Ease of Use
4.7
Customer Service
4.8
- "Love using this tool, sometimes I need to teach to my customer how to use it. It would be nice if we could have french translations for the videos."
- "The ability to draw and take screenshots with the feedback is what makes it so helpful for users to express their ideas and give good feedback."
- "Easy to implement, looks great and customers love it."
- "My experience have been great, they keep improving it, adding cool new features and I haven't faced a single issue so far."
- "The only con I can think of it is its inability to capture the full page screenshots."
- "Some glitches with servers blocking the screenshot engine."
- "I've found clients struggle or have no interest in setting up accounts and using them to manage their feedback."
- "The general feedback comment is a bit misleading as people will assume its general feedback on the project they are reviewing, not the Userback application."
Pros
- "Love using this tool, sometimes I need to teach to my customer how to use it. It would be nice if we could have french translations for the videos."
- "The ability to draw and take screenshots with the feedback is what makes it so helpful for users to express their ideas and give good feedback."
- "Easy to implement, looks great and customers love it."
- "My experience have been great, they keep improving it, adding cool new features and I haven't faced a single issue so far."
Cons
- "The only con I can think of it is its inability to capture the full page screenshots."
- "Some glitches with servers blocking the screenshot engine."
- "I've found clients struggle or have no interest in setting up accounts and using them to manage their feedback."
- "The general feedback comment is a bit misleading as people will assume its general feedback on the project they are reviewing, not the Userback application."
Viktor N.
CEO
Marketing and Advertising, 1-10 employees
Used the software for: 2+ years
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
Likelihood to Recommend
Reviewer Source
Source: Capterra
March 24, 2021
"Easy to use, feedback and collaboration tool"
Overall: 90% of our usage is to collaborate with clients during web development. Getting feedback on designs, and more importantly, using feedback widget on the staging website to get clients feedback and make necessary changes. It makes the process extremely smooth and clients have no trouble using Userback to communicate with us. Saves a lot of time and back and forth emails, when conversations are linked to actual screenshots with clients' notes.
Pros: We've used Userback since 2019. First started with placing it on the website and client portal, and then using it during website development to get feedback and collaborate on making changes with clients. It works really well and annotation tools are accurate and easy to use. Non-technical clients have no issue using it to submit feedback on designs and website changes. Makes life easy getting feedback, tracking implementation progress, and communicating with clients back and forth in the comments section.
Cons: Honestly, it works very well. Haven't had any bugs, it offers the features we need, and support was responsive a few times I messaged them. They are always adding new features and improving existing features.
Alternatives Considered: ProjectHuddle
Reasons for Choosing Userback: The right price, friendly UI, and the right features we needed.
Reviewer Source
Source: Capterra
March 24, 2021
Stewart R.
Web Designer
Design, 1-10 employees
Used the software for: 2+ years
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
Likelihood to Recommend
Reviewer Source
Source: Capterra
March 23, 2021
"Keeps getting better."
Overall: I love how easy it is to get things up and running once I'm ready for clients to provide feedback. No stuffing around, and it only takes me a minute.
I don't even send videos to clients show them how to use the tool anymore, they are able to jump right in and start providing feedback without any direction other than 'Press the feedback button'.
Collaboration on feedback items is a breeze, and notifications come through without issue.
Really happy with this tool!
Pros: - Ease of setup. I've never had any troubles, just simply create the project, add the code to the website and you're good to go.
- Customisable. Great options to customise the feedback tool to suit the brand and the type of feedback you need for a project.
- Versatile. Being able to provide feedback on websites AND pdf's is great. I also like the look of the video feedback tool, haven't had a use for it yet but I can see how that would work well for certain types of clients.
Cons: The only issue I have (and it's a small one) is the client account creation and use. I've found clients struggle or have no interest in setting up accounts and using them to manage their feedback. Providing a more pared back and clean sign-up process and backend for clients to use would be a winner. However I don't think any feedback tool has got this 100% yet.
No issues with actually providing feedback though, that has been a positive experience for clients.
Alternatives Considered: ProjectHuddle
Reasons for Choosing Userback: Good introductory price, solid features, clean UI, Aussie company.
Reviewer Source
Source: Capterra
March 23, 2021
benjamin s.
Senior Developer
Design, 1-10 employees
Used the software for: 6-12 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
Likelihood to Recommend
Reviewer Source
Source: Capterra
March 9, 2022
"Great for desktop, poor on mobile"
Overall: We've drastically improved our review/client feedback process, as well as internal bug tracking and feature logging.
Pros: The screen annotation and screen recording features.
Cons: Github integration works one way. We need it to go back and forth.
Reasons for Choosing Userback: didn't find any
Switched From: BugHerd
Reasons for Switching to Userback: Bugherd sucks. Why else?
Reviewer Source
Source: Capterra
March 9, 2022
Adrian C.
QA Manager
Information Technology and Services, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
Likelihood to Recommend
Reviewer Source
Source: Capterra
March 2, 2022
"Easy and practical to use tool for both bug traking and customer feedback"
Overall: Internal and external users are filling in issues easier than before. Having integration to Azure DevOps helos as well.
Pros: Easy to fill in a bug , a feedback or a new feature.
Good integration with Azure Dev Ops.
Also, we consider it correct price / quality.
Cons: Having posibility to have more lines (Enter) for Desscription field, when adding a bug, would be a nice improvement
Interface imprivement could be made, for managing issues
Reasons for Choosing Userback: Price vs quality and easiness of use
Switched From: MantisBT
Reasons for Switching to Userback: Mantis has more fileds to fill in for filling in a new issue. For internal and external users this was taking too much time. So this was the negative point. (there are also positives, on having a more complete tool, like Mantis, but for us, we prefered something much easier to use)
Reviewer Source
Source: Capterra
March 2, 2022
Aisha S.
Creative Director
Graphic Design, Self-employed
Used the software for: 1-2 years
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
Likelihood to Recommend
Reviewer Source
Source: Capterra
March 24, 2021
"Rocky start beginning to smooth out..."
Overall: Great experience...I really trust software solutions that are hosted in the cloud instead of on my own via WordPress.
Pros: Video feedback is excellent for clients who aren't computer savvy or just can't explain what they need into words.
Cons: In the beginning, it was strictly for web mockups. But now, they've not only added the capability for print/digital design, they've also included video feedback.
Switched From: ProjectHuddle
Reasons for Switching to Userback: ProjectHuddle is WordPress based and therefore subject to a lot more bugs especially since WP updates quite often.
Reviewer Source
Source: Capterra
March 24, 2021