Retail POS System Software
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Lightspeed Retail
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Lightspeed Retail

by Lightspeed
4.2 (899)
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4.2 (899)
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Price

Pricing starting from:
$79.00 /month
Pricing Model: Flat Rate
  • Yes, has free trial
  • No free version
VIEW PRICING DETAILS

Reviews

  • Ease of Use
    4.2
  • Customer Service
    4.1
  • Value for Money
    4.0
Likelihood to recommend
74.8%
Read All 899 reviews

Top Features

  • 5.0
  • 5.0
  • Multi-Store
    5.0
  • 5.0
  • 4.8
VIEW ALL FEATURES

What is Lightspeed Retail?

Future-proof your retail business with Lightspeed EPOS and its features like contactless payment, omnichannel loyalty & advanced eCommerce solution. Manage your inventory, customers, employees, and sales from your laptop, iPad, or mobile phone! Accept all payment methods and cut down your check-out time in-store & online. Save time by using integrated purchasing catalogs. Make data-driven decisions to grow your business by tracking costs, old inventory and automating low stock alerts.

Featured In

Best For

Lightspeed's functionalities are aligned with retailers' and restaurateurs' priorities. It simplifies day-to-day tasks so you're free to focus on what matters: business growth and customer experience

Lightspeed Retail Video and Images

Deployment & Support

Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live Rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Contact Details
  • Lightspeed
  • Located in Canada
  • Founded in 2012
  • http://www.lightspeedhq.com/

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Lightspeed Retail Pricing

Starting From:
$79.00 /month
View vendor website
Pricing Model: Flat Rate
  • Yes, has free trial
  • No free version
Pricing Details (Provided by Vendor):
Lightspeed Retail Lean: $79/month (billed monthy) or $69/month (billed annually) Standard: $139/month (billed month) or $119/month (billed annually) Advanced: $239/month (billed month) or $199/month (billed annually) Enterpise: Please contact Lightspeed directly
Pricing Resources:
  • Be an Informed Buyer: Understanding the True Cost of Business Software
  • Retail POS System Software Pricing Guide

    • Lightspeed Retail Features

    Features are displayed in the decreasing order of their feature rating.

  • 5.0
  • 5.0
  • 4.2
  • 4.1
  • 4.1
  • 3.9
  • 3.9
  • 3.8
  • 3.8
  • 3.2
  • 5.0
  • Multi-Store
    5.0
  • 4.8
  • 4.5
  • 4.4
  • 4.2
  • 4.2
  • 4.2
  • 4.2
  • 4.2
  • 4.2
  • 4.1
  • Point of Sale (POS)
    4.1
  • Shopping Cart
    4.1
  • 4.0
  • Website Management
    4.0
  • 3.9
  • Multi-Location
    3.8
  • 3.7
  • 3.7
  • 3.5
  • 3.5
  • 3.5
  • 3.4
  • 3.4
  • 3.3
  • Real Time Data
    3.3
  • 3.0
  • Multi-Channel Marketing
    3.0
  • SEO Management
    2.7
  • 2.5
  • Reporting & Statistics
    2.0
  • Channel Management
    1.0
  • Electronic Payments
    1.0
  • Product Management
    1.0
  • 1.0
  • 1.0
  • Access Controls/Permissions
  • CRM
  • Customer Management
  • For Jewelry Stores
  • For Small Businesses
  • Mobile Commerce
  • Repair Tracking
  • Sales Orders
    • Compare Lightspeed Retail with Alternatives
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    Starting from:
    $79.00/Per-Month
    Pricing Model:
    Flat Rate
    Starting from:
    Not provided by vendor
    Starting from:
    Not provided by vendor
    Pricing Model:
    Per User
    Starting from:
    $50.00/Per-Month
    Overall Rating:
    4.2 (899)
    • Ease of Use
      4.2
    • Customer Service
      4.1
    • Features
      4.1
    • Value for Money
      4.0
    Overall Rating:
    4.3 (122)
    • Ease of Use
      4.3
    • Customer Service
      4.3
    • Features
      4.1
    • Value for Money
      4.2
    Overall Rating:
    4.6 (21)
    • Ease of Use
      4.5
    • Customer Service
      4.6
    • Features
      4.3
    • Value for Money
      4.3
    Overall Rating:
    4.6 (20)
    • Ease of Use
      4.6
    • Customer Service
      5.0
    • Features
      4.6
    • Value for Money
      5.0
    Core Features
    10/11
    Visit Website
    Core Features
    10/11
    Visit Website
    Core Features
    10/11
    Visit Website
    Core Features
    10/11
    Visit Website
    VIEW FULL COMPARISON
    VIEW ALL Lightspeed Retail ALTERNATIVES

    Lightspeed Retail Reviews

    Showing 5 of 899 reviews
    Overall
    4.2
    Ease of Use
    4.2
    Customer Service
    4.1
    • "The whole team at Lightspeed has been really wonderful to work with. I'm really happy that we chose to go with them for our retail POS and eCom."
    • "They were however helpful for questions and for someone who doesn't know much about computers or POS systems, the onboarding seminars are amazing."
    • "Love using it, it's super easy. If I ever have an issue or I don't understand how to do something their 'help' function is really useful and the chat and phone support have been a real lifesaver."
    • "We have been with Lightspeed for 3 months now and we love it. POS super easy and friendly to use."
    • "You choose the first letter of the vendor and then you have to arrow down. Pretty dumb to complain about this, I know."
    • "There are no plans for a solution-based response. For the most part, tech support gives their best effort to solve problems - problems that occur due to an inadequate product."
    • "Customer no service tells you what's wrong doesn't listen to problems."
    • "Lack of responsiveness from the company after you purchase it."

    Pros

    • "The whole team at Lightspeed has been really wonderful to work with. I'm really happy that we chose to go with them for our retail POS and eCom."
    • "They were however helpful for questions and for someone who doesn't know much about computers or POS systems, the onboarding seminars are amazing."
    • "Love using it, it's super easy. If I ever have an issue or I don't understand how to do something their 'help' function is really useful and the chat and phone support have been a real lifesaver."
    • "We have been with Lightspeed for 3 months now and we love it. POS super easy and friendly to use."

    Cons

    • "You choose the first letter of the vendor and then you have to arrow down. Pretty dumb to complain about this, I know."
    • "There are no plans for a solution-based response. For the most part, tech support gives their best effort to solve problems - problems that occur due to an inadequate product."
    • "Customer no service tells you what's wrong doesn't listen to problems."
    • "Lack of responsiveness from the company after you purchase it."
    Write a Review
    Read All 899 Reviews
    Most Recent Video User Review for Lightspeed Retail
    SEE ALL VIDEO REVIEWS
    Video Review
    Chad: Hi, my name's Chad. I'm an owner of a business. I give Lightspeed Retail five out of five stars. For more reviews like this, click below. We switched from Profit Premier Edge Technologies. The reason we switched from them is they were not a cloud based point of sale system. So having ability to have information at the tips of our fingers whenever we needed them from any location was the main reason we switched to Lightspeed. We chose Lightspeed because there was a lot of other businesses in our industry that were already using Lightspeed that came with great reviews. We felt like they were connected into the industry that our business is part of and it made it a more seamless transition from our old point of sale system. Onboarding was not too difficult. They were able to pull our data from our old point of sale system that brought over our vendors and our inventory. So we were fairly happy with that process. I would recommend getting started as soon as possible. For us, having Lightspeed available to us remotely from outside of our brick and mortar was super helpful. We can access it from our phones, that allows us to look at real time data and make changes or adapt to things on the fly as needed.
    Access to information at your fingertips
    5.0
    Posted on June 10, 2022POSTED BY:
    Chad T.
    Owner•Sporting Goods

    Most Helpful Reviews for Lightspeed Retail

    Avatar Image
    Ezra K.
    Sales
    Furniture, 1-10 employees
    Used the software for: 2+ years
    Overall Rating
    Ease of Use
    Customer Service
    Features
    Value for Money
    Likelihood to Recommend
    Reviewer Source
    Source: Capterra
    December 1, 2022
    "Review for Lightspeed Retail"
    Pros: Easy to keep track of the inventory, editing from the back end was easy as well.
    Cons: Interface could be better, sometimes the photo won't load properly and it lags sometimes
    Reviewer Source
    Source: Capterra
    December 1, 2022
    Miguel H.
    CEO
    Apparel & Fashion, 1-10 employees
    Used the software for: Less than 6 months
    Overall Rating
    Ease of Use
    Customer Service
    Features
    Value for Money
    Likelihood to Recommend
    Reviewer Source
    Source: SoftwareAdvice
    June 20, 2022
    "Horrible Customer Service"
    Overall: After making our first sales we were told we would have to wait 2 weeks to get our first deposit. We understood and gave them time even though that seemed like a very long time to wait for a startup. Unfortunately we never got out money. We were not informed anything was wrong and only when we realized we should have been paid by then did we call and ask what was wrong. We did the run-around with their support team for more than a week and STILL have not gotten paid. They are very bad at response time and when you sit on the phone you can't talk to anyone except a support member who knows nothing beyond how to help with the software. Good luck getting an email to anyone in the payments office or even have anyone in the office on a random Monday because it's a "holiday"? We had to threaten twice that we would be moving companies before we got any sort of reassurance we would be helped within the next day. We have had to close our shop for a week now losing sales and making our potential investors skeptical of our business because of Lightspeed's mess up.
    Pros: The System was very use friendly and I am sad to say I will have to go with another company because the customer service was so poor.
    Cons: Customer service is worse than anything we have experienced with more than 20 years in running a business.
    Alternatives Considered: Epos Now and GoDaddy Website Builder
    Reasons for Choosing Lightspeed Retail: Functionality and features. Retail and E-com in one package.

    Vendor Response

    By Lightspeed on June 23, 2022
    Hi Miguel, Thank you for your feedback. We are sorry to hear that you were less than satisfied with your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. Someone will be reaching out to you once more to discuss your request further and any next steps. Thank you, Lightspeed Commerce
    Reviewer Source
    Source: SoftwareAdvice
    June 20, 2022
    Noemí P.
    Marketing Director
    Retail, 1-10 employees
    Used the software for: 1-2 years
    Overall Rating
    Ease of Use
    Customer Service
    Features
    Value for Money
    Likelihood to Recommend
    Reviewer Source
    Source: Capterra
    December 6, 2022
    "Best software for inventory management!"
    Overall: I personally like lightspeed for inventory management. It is one of the most complete software out there and it is still growing. I would like to see them growing in other areas as well.
    Pros: I have been using Lightspeed Retail for 2 years, and the overall experience has been great. We chose this software over others because of its great inventory system. Lightspeed is one of the best out there in terms of inventory management. It has many options to play with, making it easy to integrate your business. They have exceptional customer service (live chat available every day).
    Cons: Lightspeed is still growing. We could compare it to a startup with a great community behind it, but it is still implementing changes daily to become a better software. The POS system could have a better interface when using a tablet. The interface is simple but differs greatly when used on a computer. I would enjoy a more visual interface for its POS system. The barcode system works great, but I highly recommend spending a reasonable amount of money on the scanner to avoid many issues. We also use lightspeed e-commerce. Connecting retail and e-commerce together is easy, but it gets tricky if you need help from third parties apps. Lightspeed is not the best when connecting to a third party yet (they don't offer many options).
    Reviewer Source
    Source: Capterra
    December 6, 2022
    Verified Reviewer
    Tobacco, 1-10 employees
    Used the software for: 2+ years
    Overall Rating
    Ease of Use
    Customer Service
    Features
    Value for Money
    Likelihood to Recommend
    Reviewer Source
    Source: GetApp
    November 22, 2022
    "Do not use Lightspeed for easy use"
    Overall: I really dislike Lightspeed, but most other companies do not want to take on the risk of CBD, so Im stuck with Lightspeed
    Pros: nothing at all, i do not like this software
    Cons: Loyalty program, discounts are hard long and aggravating to set up, customer service takes a long time to respond,
    Alternatives Considered: Square Point of Sale and Cloverleaf
    Reasons for Choosing Lightspeed Retail: Because the other ones would not take CBD sales
    Switched From: QuickBooks Desktop Enterprise
    Reasons for Switching to Lightspeed Retail: I wanted a more user friendly POS, smaller, more easily accessible

    Vendor Response

    By Lightspeed on November 30, 2022
    Hello, Thank you for your feedback. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We are sorry to hear you were less than satisfied. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us at NoAM Toll-Free: +1 844 365-2868. Thank you, Lightspeed Commerce
    Reviewer Source
    Source: GetApp
    November 22, 2022
    Nerissa L.
    Managing Owner/ Store Manager
    Retail, 1-10 employees
    Used the software for: 1-2 years
    Overall Rating
    Ease of Use
    Customer Service
    Features
    Value for Money
    Likelihood to Recommend
    Reviewer Source
    Source: Capterra
    September 29, 2022
    "Great for Retail"
    Pros: We have been using Lightspeed for our retail firearm business and this has been very helpful for us in monitoring our sales and inventory. This is great for small businesses like us and priced reasonably.
    Cons: None that i can think of. Lightspeed has been great for our business.
    Alternatives Considered: Square Point of Sale
    Reasons for Choosing Lightspeed Retail: Better in inventory management, control and audit for Lightspeed
    Switched From: Square Point of Sale
    Reasons for Switching to Lightspeed Retail: Better in inventory management, control and audit for Lightspeed
    Reviewer Source
    Source: Capterra
    September 29, 2022
    Read All 899 Reviews

    Lightspeed Retail Video