What Is Jira?

Jira is the #1 software development tool used by agile teams. Teams of 2 to 20,000 rely on Jira to manage every stage of their workflow, from planning to shipping and releasing. With native roadmaps, teams can ladder up their work to track the big picture. Jira's no-code automation engine allows teams to save time and increase power by automating any task or process with a few clicks. And with a free edition, teams up to ten users can leverage all the power of Jira at no cost, forever.

Who Uses Jira?

All teams

Where can Jira be deployed?

Cloud-based
On-premise

About the vendor

  • Atlassian
  • Located in San Francisco, US
  • Founded in 2013

Jira support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Belgium, Brazil, Canada, China and 23 others

Languages

Czech, Danish, English, French, German and 7 others

Jira pricing

Starting Price:

US$7.50/month
  • Yes, has free trial
  • Yes, has free version

Jira has a free version and offers a free trial. Jira paid version starts at US$7.50/month.

Pricing plans get a free trial

About the vendor

  • Atlassian
  • Located in San Francisco, US
  • Founded in 2013

Jira support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Belgium, Brazil, Canada, China and 23 others

Languages

Czech, Danish, English, French, German and 7 others

Jira videos and images

Jira Software - 1
Jira Software - 2
Jira Software - Turn features on & off
Jira Software - Customization
Jira Software - Jira mobile interface
View 6 more
Jira video
Jira Software - 1
Jira Software - 2
Jira Software - Turn features on & off
Jira Software - Customization
Jira Software - Jira mobile interface

Features of Jira

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Agile Methodologies
  • Alerts/Notifications
  • Approval Process Control
  • Assignment Management
  • Audit Trail
  • Backlog Management
  • Bar Chart
  • Budgeting/Forecasting
  • Bug/Issue Capture
  • Business Process Automation
  • Calendar Management
  • Capacity Management
  • Change Management
  • Cloud Computing
  • Collaboration Tools
  • Color Codes/Icons
  • Commenting/Notes
  • Communication Management
  • Compatibility Testing
  • Compliance Tracking
  • Configuration Management
  • Continuous Delivery
  • Create Subtasks
  • Customizable Dashboard
  • Dashboard
  • Data Connectors
  • Data Import/Export
  • Data Visualization
  • Debugging
  • Deployment Management
  • Document Management
  • Drag & Drop
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • File Sharing
  • For Developers
  • For IT Project Management
  • Forecasting
  • Forms Automation
  • Forms Management
  • Gantt/Timeline View
  • Goal Management
  • Goal Setting/Tracking
  • Graphical User Interface
  • Idea Management
  • Integrated Development Environment
  • Inventory Management
  • Issue Management
  • KPI Monitoring
  • Kanban Board
  • Marketing Automation
  • Marketing Calendar
  • Media Planning
  • Milestone Tracking
  • Mobile Access
  • Online Time Clock
  • Percent-Complete Tracking
  • Portfolio Management
  • Prioritization
  • Process Modeling & Designing
  • Product Lifecycle Management
  • Product Roadmapping
  • Productivity Tools
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Scheduling
  • Project Tracking
  • Quality Assurance
  • Recurring Tasks
  • Release Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Resource Scheduling
  • Risk Management
  • Roadmapping
  • Rules-Based Workflow
  • Search/Filter
  • Single Page View
  • Spend Management
  • Sprint Planning
  • Stakeholder Defined Attributes
  • Status Tracking
  • Surveys & Feedback
  • Tagging
  • Task Editing/Updating
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Management
  • Third Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Traceability
  • Vacation/Leave Tracking
  • Vendor Management
  • Version Control
  • Visual Workflow Management
  • Visualization
  • Web/Mobile App Development
  • Widgets
  • Workflow Configuration
  • Workflow Management

Jira Alternatives

Open source project management software with a wide set of features. It supports teams along the entire project management life cylce.
Airtable is the database that anyone can use with a beautiful spreadsheet interface.
Cloud-based application developed for business communications that helps manage chat, meet, file sharing, and more.
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences. Learn more about Freshdesk
Radically redesigned to set a new standard for IT service management on-premises or in the cloud.
Slack is your Digital HQ. Welcome to the command center of your workday.
GitHub enables development teams to collaborate, and review and manage code within a DevOps pipeline and built-in code security. Learn more about GitHub
Collaborative, lightweight project management tool, brought to you by the experts in agile software development.
A global leader in Enterprise Value Stream Management, Agile management, enterprise-grade Git version control and DevOps.

Reviews of Jira

Average score

Overall
4.4
Ease of Use
4.0
Customer Service
4.2
Features
4.4
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Vinod
Vinod
Project Manager in Canada
Verified LinkedIn User
Construction, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Project Management for Everyone

5.0 2 months ago New

Comments: I have used it from issue tracking , agile management and now with Jira work management you can do waterfall management also.

Pros:

With its simplicity JIRA can be used by all kind of users Engineers, IT, HR, Finance. I have seen its growth from bug traking to kanban to scrum and now business projects. No other tool has this simplicity and versatility.

Cons:

limitation of scheduling, roadmap and timesheet.

Alternatives Considered: Oracle Primavera Cloud

Reasons for Choosing Jira: Primavera is not user friendly with poor UI UX

Switched From: Primavera EXPRESS

Reasons for Switching to Jira: JIRA flexibility is good. UI UX is great. Scalability on cloud. Easy deployment

Aninda
Chief Solution Architect in Bangladesh
Information Technology & Services, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Quite expensive but Useful!

5.0 2 months ago

Comments: It was awesome and everyone of my team loved using it

Pros:

Jira is the ONE project management tool you'll ever need

Cons:

May get expensive when your team size is quite big

Alternatives Considered: Trello

Reasons for Choosing Jira: Nifty was missing a whole lot of modern features

Switched From: Nifty

Anna
Executive Manager in US
Arts & Crafts, 2-10 Employees
Used the Software for: Free Trial
Reviewer Source

Probably Best for Bigger Companies

3.0 2 months ago New

Pros:

The software worked well for workflow. However, for a small organization like the one I was exploring this software for, it offers way more than we need...for better or worse.

Cons:

For software management, Jira seems to be the primary workflow and project management tool, so there's little incentive for them to improve their offerings because there is little competition.

Enrique
Enrique
CTO & CIO in Spain
Verified LinkedIn User
Information Technology & Services, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

There are many programs to manage projects and teams, but they are not Jira

4.0 3 months ago

Comments: As I already mentioned in the example of use in the Pros section, from the simplest project (a shopping list), to the most complex, the integration of several work teams from different areas and several very diverse projects, You need software that makes work, communication and organization easier.Jira offers us that, simplifying the management, planning and management of issues, without Jira, order becomes chaos.

Pros:

I will give an example of how I used it on one occasion and the advantages of having had this software.I was hired by a digital marketing company to improve proprietary applications, internal APIs, creation and migration of landing pages made in WP for our clients, migration of PHP applications to Python, server management, diversity of containers... The DevOps who was doing all that work left the company.An external audit was hired that provided workers spread all over the world, Spain, India, Latam...So we find ourselves with a lot of work, from very different areas, work environments and projects of all kinds and just one person to manage everything.With Jira we all worked under the same environment to organize tasks, but above all incidents and bugs, and with the need to manage the priorities of each new element that entered our work boards.At a glance, I could assign tasks, review code, refactor or modify it, and upload it to the test servers. Review the tickets, with screenshots of the errors or the new results that should be obtained. Keep in touch with everyone from one place and also receive all feedback in Jira.It was months of hard work, without Jira it would have been impossible to manage it.

Cons:

Despite having Jira with everything necessary for software development, sometimes it becomes more complex and less visual than if we accompany it with some extras, also from Atlassian. So it is easier for some boards or planning to use Trello, GitHub or Bitbucket for continuous integration, Sourcetree to make the different branches and versions more visual, Composer for team collaboration...

Alternatives Considered: Trello

Reasons for Choosing Jira: It is expensive to maintain and you never get the ease of use and tools of software of this quality.

Reasons for Switching to Jira: It is more complete for incident management, priorities integrates better with other solutions

Scott
Developer in US
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Jira has been an essential tool in managing projects, client issues/bugs, and enhancement tasks

5.0 2 months ago New

Comments: My main reason for choosing Jira was that I wanted a solution where I could grant my clients access to be able to add tasks or bugs and Jira has worked perfectly for that purpose. I have a few clients where I do a weekly status meeting and Jira is our main focus in the call. We review all issues with the 'In Review' status and if approved, we move them to the 'Done' status. We then look at outstanding items and adjust priorities as needed. My team then has their marching orders for the week.

Pros:

The ability to assign priority ratings and then assign a task to a resource is great. I can then run reports to see all open, in progress, and done tasks by project, priority, or resource.

Cons:

There is a bit of a learning curve. Jira is an extremely powerful tool and sometimes a bit overwhelming. In fact, I would guess that my team is only using a portion of the features available to us.