BroadVoice Cloud PBX

Great Product supported by an even greater team

Puntos a favor:

This software provides the highest quality, with dependable and trusted service. The feature and benefits are easy to use and the value for price paid is phenomenal. We were able to double the number of phones for the same prices as what we were paying another provider.

Contras:

The product was so easy to set up and use and the training provided was great. Can't find anything that I do not like about this software.

Broadvoice should be an option you look at!

Comentarios: I love Broadvoice's Cloud PBX from top to bottom. A solid product and very highly recommend it.

Puntos a favor:

Broadvoice Bhive / Cloud PBX is a great, easy to use UC software application. It's easy for the customer and it's easy for the administrator and/or I.T. person to navigate through and use. With all of the major features needed in a UCaaS platform, Broadvoice combines great functionality, and use on cell phones desktop, laptop and ipad.

Contras:

Interface could be designed a little better, more eye appeal, but overall it works great and no issues.

Be very careful, the support is terrible

Comentarios: I am very busy and do not have the hours required to get everything set up. You are really on your own with this company. It took months to get it close to where I wanted it and I mistakenly went ahead and approved the porting of my numbers. I should not have done that, in fact I should have cancelled the entire deal when I realized they were not paying attention.

Puntos a favor:

If it worked as it should it could be very nice, unfortunately it does not. Getting support is a joke!

Contras:

Support and the team that set it up. I made it very easy for them and provided a PowerPoint that was very detailed. It was almost like they never even looked at what I sent them. They do not care bout you after they get your signature on that contract.

Great Offering for Cloud PBX

Comentarios: Outstanding customer service and design.

Puntos a favor:

Simple to use, deploy and manage. Has served us well for many years.

Contras:

What I wanted improved seemed to be addressed in B-Hive. We migrated to that offering now.

Far and away, the best option for phone service

Comentarios: The long and short of it is that we have a small business and were paying over $400/mo for six landlines through a traditional phone company. We tried VOIP (to save around $200/mo), and had a nightmarish experience with another company. We were ready to go back to the landline company and just pay the extra because it wasn't worth it to us to have spotty service where calls to customers and vendors would be dropped. Reliability was more valuable to us than saving money. I heard an advertisement for Broadvoice on the radio and decided to give them a call. I got paired up with Lauren, who was making a lot of promises that I assumed she wouldn't be able to keep--especially after my initial experience with VOIP, and the fact that her prices were about the same as they were with that other company. She assured me that I would be given time to check it out, and that if I didn't like it, I could return it for a full refund. So, we gave it a shot. The reality of the whole situation is that I probably owe Lauren and the other members of the Broadvoice team a huge apology, because not only did she keep her promises, but every single expectation I had was absolutely shattered. We can do things with our phone system that we could never do before. We don't drop calls. Ever. The cost is half of what it was with the traditional system, and in the rare event that I need to talk to someone at Broadvoice about tweaking my configuration & service, I have real phone numbers, where I get to talk to real people. I know their names. They are incredibly helpful, and always very friendly. I cannot recommend this service enough, and I cannot say enough good things about the people that work for Broadvoice. ...and just to be clear, I don't work for them, nor do I get paid to say these things. I feel so strongly about how Broadvoice has helped my office become more efficient (and saved me a ton of money) that I just really enjoy spreading the word about how great this company is. I deal with a lot of people and a lot of vendors that simply never live up to their word. Broadvoice is the exception to the rule.