Salesforce Sales Cloud

Salesforce als Marktführer

Kommentare: Mit gutem Gewissen weiterzuempfehlen

Vorteile:

Salesforce hat im Grunde genommen all das, was man im Sales braucht. Ein sehr wichtiger Punkt sind auch die Integrationen von anderen Produkten, die tadellos funktionieren. Leads und Daten erfassen, durch Reports Berichte erstellen und vieles weiteres ist super durchführbar.

Nachteile:

Manchmal ist es etwas langsam. Unterschiedliche Designmöglichkeiten wären interessant

Sehr flexibles CRM

Vorteile:

Super für folgende Punkte: Projektstatus wird angezeit Auslastung des Vertriebsteam mit einem Klick ersichtbar Marketingkampagnen können relativ einfach und schnell erstellt werden.

Nachteile:

Es ist nicht leicht Salesforce zu implementieren. Hierfür sollte man sich Salesforce Berater ins Haus holen.

Salesforce - Marketing & Lead Gen

Kommentare: We are using Salesforce to streamline new business leads and nurture leads into actual sales. We are able to analyze, vet, engage, and track the progress of the new leads we receive from our Facebook lead gen ads. Salesforce integrates directly into Facebook's Business Manager and automatically imports new leads in real-time. We are also able to see the cost per lead acquired and other rich insights from our Facebook and Instagram ad campaigns that get directly populated into our dash.

Vorteile:

Salesforce is one of the most powerful and sophisticated CRMs available. The onboarding process and demos with the reps were exceptionally helpful. The reps really took time to understand our CRM needs, our workflow process, and how we can best utilize/adopt Salesforce into our new business department to grow revenue and track progress. The tool is completely customizable and has very advanced marketing integrations within the cloud. The ability to track leads and history (who followed up and when) and add notes and assign leads to specific people makes the entire workflow so much more efficient. It's worth the price tag if you take advantages of the features.

Nachteile:

We wish the marketing cloud add on wasn't so expensive. There are many tools available that offer the same features such as Sprout Social and Hubspot. However, the price was a little steep for the $6,000. I also wish pricing was a bit more transparent. The discounts and contract lengths have been very inconsistent in our experience.

In Betracht gezogene Alternativen: Zoho CRM

Warum Salesforce Sales Cloud gewählt wurde: Much more advanced features for large scale lead gen needs.

Zuvor genutzte Software: HubSpot Marketing Hub

Gründe für den Wechsel zu Salesforce Sales Cloud: Great reviews and exceptional customer service/reps.

"A Comprehensive CRM Solution for Your Business's Sales Needs"

Kommentare: Overall, I’ve had a great experience with Salesforce Sales Cloud. It provides a comprehensive suite of tools and features to help manage customer relationships and sales processes. The user interface is intuitive and easy to use, and the customer support is top-notch when I needed help. The pricing can be a bit steep for smaller businesses, but for larger businesses, the cost is well worth the investment.

Vorteile:

I liked how user-friendly the Salesforce Sales Cloud is. The dashboard is very intuitive and provides an easy way to access and manage customer data. It also provides a wide variety of tools and features that can be customized to fit the needs of any business, such as sales automation, lead management, and reporting capabilities. The customer support is also top-notch, providing helpful and knowledgeable guidance whenever I needed it.

Nachteile:

I found that the pricing can be a bit steep for smaller businesses, especially if they don’t need all of the features the platform provides. Additionally, I found the learning curve to be a bit steep at first, as there are many features that can be overwhelming to understand. However, once I got the hang of it, I found it to be a great tool for managing my business's sales needs.

In Betracht gezogene Alternativen: Zoho CRM, Dynamics 365 und HubSpot CRM

Gründe für den Wechsel zu Salesforce Sales Cloud: We chose Salesforce Sales Cloud because of its robust feature set, user-friendly interface, and excellent customer support. It was the most comprehensive solution that met all of our needs, and the pricing was also very competitive. Additionally, the Salesforce platform is well-known and trusted in the industry, which gave us confidence that it was the right choice for our business.

Salesforce: Helps Improve Internal Communications/External Customer X

Vorteile:

I have been using, recommending and adopting salesforce.com for my sales teams for ten years in several different digital technology, media and advertising organizations. I can say unequivocally that the CRM software has evolved from being a supplement and "nice to have" to a must buy and necessary and vital tool for doing business. The key to any business solutions and software product is getting the team to adopt and use it. Training and practice is essential. Its like your golf game, the more you practice the better your score or working out, no pain, no gain. I like the social media and conversational abilities you can have with sales team; the app is excellent for quick reviews and checking on status of pending, pitches and prospects; the flexibility and customization options based o salesperson, account, deal size, industry vertical. In one organization we adopted it for internal sales data use and tracking and also incorporated product data about our partners, customers, audience metrics and analytics and distribution platform.

Nachteile:

Depending on the level of subscription, will also vary with the amount of personalized training you receive. I would also say there needs to be more attention and customization devoted to industry verticals that contain many nuances regarding customer segments and rev streams. This includes the advertising and digital sales industries where there are multiple customer touchpoints and rev streams including agencies, direct to client, programmatic, 3rd party vendors, ad tech partners etc. I also think saleforce.com needs to develop more compatible software and training that integrates salesforce,com into other software linked to finance, accounting etc.