Helpshift
Conheça o Helpshift
O Helpshift é uma plataforma digital de atendimento ao cliente que integra fortemente mensagens, automação, bots e inteligência artificial (IA). Oferece atendimento personalizado e escalável ao Leia mais cliente em dispositivos móveis, internet, canais sociais e telefônicos para aumentar a satisfação do cliente e reduzir o custo. Ver menosQuem usa o Helpshift?
Empresas de todos os tamanhos e verticais que procuram fornecer suporte ao cliente instantâneo, proativo e personalizado no aplicativo.
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Helpshift
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Avaliações do Helpshift
Avaliador Verificado
Atendimento ao Cliente
Comentários: Foi uma boa plataforma para conseguir desempenhar meu papel como CX, ajudando os nossos clientes da melhor forma possível, apesar de apresentar alguns erros frequentes a facilidade ajudava a driblar eles.
Vantagens:
É um software simples de ser usado para o atendimento ao cliente e sua compatibilidade com as aplicações do Google ajuda no dia a dia.
Desvantagens:
Apresenta muitas instabilidades e erros durante, muitos deles que interferem diretamente na experiência do cliente no atendimento.
Fabiana
Alternativas consideradas:
Effective Ticketing Software for Chats
Comentários: We changed from Zendesk to Helpshift and must admit that it would've been the experience to stay given the features and functionalities were very similar at the exception of the really goo chat features that HelpShift includes.
Vantagens:
The macros and shortcuts surely improve an agent's productivity. Creating several different views and queues that users have access improves the tier distribution. Their In App messaging is a life saver and extremely polished.
Desvantagens:
Microsoft PowerBI as their reporting system was very hard to work with. If you're not on the enterprise plan with the customer support fee, there's no way you're going to find any help or online resources that are helpful to answer your question.
Richard
Customer facing first
Comentários: HelpShift has been a paradigm shift in terms of quality and up to date support for our users. Easily updatable FAQs and in-game support has been really well received by our players. Engagement is high and the easily searchable FAQs have been extremely helpful for self service support.
Vantagens:
Helpshift is a great user experience, and integrates easily with our products. The easily updatable FAQs have been a massive win for me over other competing products.
Desvantagens:
The analytics are thin and not quite usable. Management of user roles is extremely limited and messy (not able to add admins to groups). Views are a nightmare to manage as an admin and its far to easy to break them.
Marcio Hoerlle
Good platfom to reply Mobile app support tickets, but it lacks features.
Comentários: It does the basic job of getting a ticket and responding, splitting incoming tickets into queues, even classifying it with tags, but don't expect a fully developed solution like Zendesk. Helpshift is just no there yet.
Vantagens:
The feature so far is the cod you can inject in your app to query the remote mobile device hardware and software spec that helps a lot when troubleshooting tickets received.
Desvantagens:
it totally lacks a module do some BI number crunching providing basic information like, how much time an agent spent on a ticket ? What's the agent RPH ? there are no statistics at all to help managers to improve the service quality.
Nikhilesh
Alternativas consideradas:
Review as a Team leader
Comentários: Efficient
Vantagens:
Ease of use Can create different types of views as per the requirement Reports and analysis
Desvantagens:
Can't export to tickets in excel Slow while assigning tickets in bulk
