ServiceBox
Conheça o ServiceBox
O ServiceBox é uma solução para ordens de serviço à medida que elas são conduzidas pela atribuição de tarefas, pelo agendamento e muito mais. O Recurring Orders permite gerenciar a manutenção Leia mais preventiva, agendamentos e tarefas repetitivas. As verificações no local tornam o monitoramento de horas fácil e utilizável para o faturamento e as planilhas de horas. O fluxo de trabalho é contínuo e a empresa pode gerenciar todas as operações. Os pagamentos com cartão de crédito no local e a integração com o QuickBooks e o Sage 50 (Canadá) facilitam o gerenciamento das operações. Ver menosQuem usa o ServiceBox?
O ServiceBox foi desenvolvido especificamente para empresas de serviços. Foram meses de dedicação, testando e experimentando empresas de serviços para fazer o software funcionar.
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ServiceBox
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Avaliações do ServiceBox
Ryan
Have had this system for a bit over a year now. Would never go back to our old system
Comentários: Cost of the product. Speed of the access for our techs out doing calls. The time card links work great. The tech support has been top notch. The ability to customize customers
Vantagens:
How it links up to our accounting software. The time card link has proved to pay for itself. We have noticed an increase in employee productivity. Support is very quick and actually being able to speak to a real person right away.
Desvantagens:
Every few months I have to go in and clean up the materials list. As it is a learning system if a user spells something different then another it logs this in. On the quoting side. I would like to see a template to speed up the time for standard estimates.
Resposta do Jobbox Software
há 5 anos
Hi Ryan, Thanks for taking the time to share your experience with others, we are happy to hear that the system has been working so great for your team! Have an awesome day! Your ServiceBox Team
Michael
Alternativas consideradas:
Take it from a Seasoned Service Box user in the HVAC service field.
Comentários: I was part of selecting this product for a company I previously worked at, and developed for up to 25 users. It was the highlight of the great things about that company, so it was an easy decision to use at the new company I recently assisted in starting up from nothing. Started setup on a Tuesday, about an hour to complete the main setup, by Thursday I was filling out work orders and invoicing, the following Monday setup Stripe, and away to the races we went. Excellent support as well, the JobBoxSoftware team is incredible.
Vantagens:
Mechanics love the ease of use and understanding, as well as the clients can easily read the mechanics notes and pictures since it’s all digital. In this industry, client and employee retention are the most 2 important things to growth. Happy employees having the tools at their The reporting allows for reconciling invoices and work orders. Stripe Credit Card Payment system was easy to setup, low cost and has really helped open up opportunities to easily solve our client’s problems without having to necessarily go through the credit app process.
Desvantagens:
The default settings at initial setup allow for basic user tiers to delete clients, job sites, and work orders. It’s important to make this distinction before adding new users to the platform, an easy fix for the support team, but something to be aware of. The map link to job site, sometimes uses the bill to address, instead of the job site.
Resposta do Jobbox Software
há 2 anos
Hi Michael, Thank you for the raving review. It is very important for us here at ServiceBox to have our customers beyond satisfied with our product. It is fantastic to hear that your techs in the field are using our system and enjoying it. Our goal is to make sure that everyone using ServiceBox is enjoying it. If you ever have any ideas for us to improve on, or you are having an issue or bugs, please do not hesitate to shoot us a message using the feedback button. Have a wonderful day, Your ServiceBox Team
Brian
Review
Comentários: Works fairly well when it works, but was constantly logging techs out every few weeks or so.Very often photos that are taken disappear off the mobile appHave to type a job in a few times before it is recognized on the desktop, their IT department has never bee able to solve the issue
Vantagens:
cannot answer, wants a 40 character answer
Desvantagens:
Takes too long to get help on issues, once a ticket is submitted, there is no real time help to solve problems, which can severely impact access to the system The Help menu they have, often times do not connect to issues requested
Jocelynn
ServieBox is the Way to Go
Comentários:
The time and money saved since we started using service box is a big factor on why we are so grateful for this program.
Service box overall is wonderful. The techs that we deal with are so very patient and just awesome.
Service Box in my books is the way to go!!!
Vantagens:
There are many features that Service Box Provides. I use it for timesheets, creating workorders, material used, estimates, maintenance reminders, scheduling jobs in future and when I know to book the services. Customers can be listed very quickly. I use it for converting from an estimate to a workorder, then to an invoice, and all the information pulls over. Saves many hours of manually adding it everytime. Another feature that is great is how service box and whichever accounting program you have, Sage or Simply Accounting. I am able to sync the invoices into our accounting program. Which again saves more hours from manually doing it. If I have issues with the programs all I do is create a ticket for service box and explain what is happening and they are very quick at replying back to solve the issue for me. I highly recommend if anyone owns a business and wants to save time and money, call service box and get set up. We have been using them since 2015 and are extremely happy with this program. Thank you Service Box.
Desvantagens:
At this time I have nothing to say what I like least because if something does not work I just send a ticket and service box makes it work.
Benjamin
Alternativas consideradas:
Service box is great!
Comentários: My overall experience has been fantastic. In the event there was a major issue, the SB team quickly resolved the issue to allow business to operate as normal, they have assisted with company specific operating practices by offering work around a and additionally offer system customizations which I have had done several times for ease of use. Service Box is a great software with a great team behind it, and I tell all colleagues about it all the time.
Vantagens:
Doing commercial refrigeration and HVAC work, I needed a very intense and streamlined work order management system to fully automate everything from quotes, to work orders to invoices, with the capability of recurring work orders for maintenances, complicated tax jurisdictions and class codes along with customer specific pricing and notes along with job sites, and service box allows for everything to be in one place vs accessing many different areas for information.
Desvantagens:
I can’t say I dislike anything specifically about ServiceBox, however, I am very detail oriented and like everything to be exact across the board. There are some system functionalities that don’t follow suit from one area of the system to the next, but again, this is hardly a reason to dislike service box.
Resposta do Jobbox Software
há 2 anos
Hi Benjamin, Thank you for your review of ServiceBox, we are very happy to hear that our product is working exponentially well for you. If there is anything that we can improve on at anytime, or that our systems can sharpen up, please use our feedback button on the bottom of our page. Have a wonderful day, Your ServiceBox Support Team
