What Is BigCommerce?

BigCommerce (Nasdaq: BIGC) is a leading software-as-a-service (SaaS) ecommerce platform that empowers merchants of all sizes to build, innovate and grow their businesses online. As a leading open SaaS solution, BigCommerce provides merchants enterprise-grade functionality, customization and performance with simplicity and ease-of-use. Tens of thousands of companies across 150 countries and numerous industries use BigCommerce, including Ben & Jerry’s, S.C. Johnson, Skullcandy, Sony and Vodafone.

Who Uses BigCommerce?

Designed for retail businesses of all sizes, it is a cloud-based tool that lets businesses create eCommerce websites using customizable theme/templates & manage sales through centralized dashboards.

Where can BigCommerce be deployed?

Cloud-based
On-premises

About the vendor

  • BigCommerce
  • Located in austin, US
  • Founded in 2009

BigCommerce support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, France, Germany, Hong Kong SAR China and 10 others

Languages

Chinese, Dutch, English, French, German and 5 others

BigCommerce pricing

Starting Price:

USD 29.95/month
  • Yes, has free trial
  • No free version

BigCommerce does not have a free version but does offer a free trial. BigCommerce paid version starts at USD 29.95/month.

get a free trial

About the vendor

  • BigCommerce
  • Located in austin, US
  • Founded in 2009

BigCommerce support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, France, Germany, Hong Kong SAR China and 10 others

Languages

Chinese, Dutch, English, French, German and 5 others

BigCommerce videos and images

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BigCommerce video
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Features of BigCommerce

  • API
  • Abandoned Cart Saver
  • Activity Dashboard
  • CRM
  • Cataloguing/Categorisation
  • Channel Management
  • Content Management
  • Content Publishing Options
  • Customer Accounts
  • Customer Management
  • Customer Touchpoints
  • Data Import/Export
  • Data Security
  • De-Coupled Front & Back Ends
  • Design Management
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • For B2B
  • For Small Businesses
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Marketplace Integration
  • Mobile Access
  • Multi-Channel Management
  • Multi-Currency
  • Online Store Builder
  • Order Management
  • Payment Options
  • Pre-built Templates
  • Preview Functionality
  • Promotions Management
  • Publishing Options
  • Real Time Editing
  • Reordering
  • Reporting & Statistics
  • Reporting/Analytics
  • SEO Management
  • SSL Security
  • Shipping Management
  • Shopping Cart
  • Tax Management
  • Template Management
  • Third Party Integrations
  • Website Management
  • eCommerce Management

Alternatives to BigCommerce

Open source eCommerce solution for building online stores. Comes with access to multiple add-ons that can be used for customization.
World's most popular software for creating blogs and websites. It is open source software that is free to use.
Just pick a template, then customize fonts, colors, and content to match your style.
Turn-key, integrated, customizable eCommerce management solution.
FREE, open-source and easy to use ecommerce platform! No monthly fees, no catches; just an effective and customizable platform for you
PrestaShop, high-performance software that allows you to create your scalable online store on your own, made to measure.
The product is capable of setting up a marketplace with optimum features. Vendor dashboard, commission, shipping, product comparison.
Create, manage and grow your online presence for your business, blog, store and more with Wix’s intuitive website creation platform.
Shopify Plus makes enterprise ecommerce simple by providing high growth and high volume merchants multi-channel commerce software. Learn more about Shopify Plus

Reviews of BigCommerce

Average score

Overall
4.4
Ease of Use
4.2
Customer Service
4.2
Features
4.2
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Kavindu Githsara
Kavindu Githsara
System Specialist in Sri Lanka
Verified LinkedIn User
E-Learning, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Reliable and Powerful Ecommerce Management Platform

5.0 last month New

Comments: First of all, i have to say, this platform will never collapse your financial stability. It really worth for your investment. BigCommerce is the main reason to grow our product sales in our business. This platform gives you ability to manage your all the business needs from one single place in a professional way. And this platform is not only to sell Digital Goods but also Physical Goods. BigCommerce offers a grate experience for both Business side and Customer side.

Pros:

BigCommerce Support team is excellent. They respond to our inquires quickly with solutions. They are available on 24/7 for our support which is a grate thing about this platform that their competitors don t have. This platform offers lots of features that will help, any kind of online businesses. Such as Store setup, Inventory Management, Order Management, Marketing Tools, Website Builders and many more. Platform is very easy to adopt. Easy to configure. It offers many integration options with other tool, which makes this platform has no limitations. It has grate security features, so you have nothing to worry regarding any security issues. that helps us to build trust with our customer base. It has lots of custom templates that we can create colorful and attractive checkout pages and designs.

Cons:

Their plans has Sale Limits. Also, the ability to recover abounded carts is available only in Higher-Tier Plans. Other than that, there is nothing to complain.

Amadou saikou
Ingenieur informaticien in Guinea
Internet, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

BigCommerce

4.0 2 months ago New

Comments: BigCommerce e-commerce software that I highly recommend

Pros:

This is the third (3erm) year that my BigCommerce store is still generating sales for me, this software is good

Cons:

Honestly, I have been using this software for 3 years without any problem

Justin
Justin
Business Owner in US
Verified LinkedIn User
Music, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

BigCommerce Honest Review

2.0 last month New

Comments: I didn't like BigCommerce. It was not user intuitive and the customer service was terrible. If you want to cancel the subscription, it is a multi step process and hard to accomplish.

Pros:

I liked that it was pretty easy to set up and use a free template. It looked clean and basic.

Cons:

I had trouble converting customers and having to pay high amount for good template. It looks good until you dive under the hood and then it is not what is expected. The fees are also very high compared to Wordpress or other alternatives.

Alternatives Considered: Wix, WordPress and Squarespace

Reasons for Choosing BigCommerce: I thought it would be better because of lower fees but ultimately I found out that it was not a good option to switch to BigCommerce.

Switched From: Wix, WordPress and Squarespace

Reasons for Switching to BigCommerce: It looked enticing and seemed to be better than the competition. However, upon building a website, I found that the other alternatives were WAY better.

Nickolas
Nickolas
Publisher and Retreat Leader in US
Verified LinkedIn User
Publishing, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

The Perfect Solution For My Needs

5.0 4 weeks ago New

Comments: I have been using BigCommerce for the past year to run my online store, and I am extremely satisfied with its performance. One of the standout features of this software is its robust and user-friendly e-commerce platform. It's easy to set up and manage products, process orders, and handle shipping and tax calculations.Another feature that I really appreciate is the integration with various payment gateways, such as PayPal and Stripe. This has made it easy for me to accept payments from my customers and has streamlined my checkout process.Overall, I highly recommend BigCommerce to any business owner looking for a reliable and feature-rich e-commerce platform. Its many features and intuitive design make it a valuable asset for any online store.

Pros:

One of the biggest benefits of BigCommerce is its comprehensive marketing and SEO tools. These tools have helped me to effectively promote my products and drive traffic to my store. For example, I have used the built-in email marketing tool to send targeted campaigns to my customers, and I have used the SEO tools to optimize my product pages for search engines.

Cons:

BigCommerce provides a wide range of features and functionality, but some users may find that they are limited in their ability to customize certain aspects of their store. For example, users may not be able to fully customize the design or layout of their store, or they may be limited in their ability to add custom functionality or integrations.

Sanoussy
Digital Content Manager in Burkina Faso
Telecommunications, 201-500 Employees
Used the Software for: 1+ year
Reviewer Source

Bigcommerce review

5.0 2 months ago New

Comments: Bigcommerce is a very good software that I use for 2 years for e-commerce purposes to sell in different countries.

Pros:

Bigcommerce allowed me to develop a simplistic software that allowed us small and medium businesses to operate on a large scale.

Cons:

The configuration of the application is not so simple and fast from another platform, because the payment is not slow.