ServiceWorks

service works

Comentarios: being able to have calender schedule inside the program only having to enter in the original program.in the past we had to use two programs to complete these tasks..

Puntos a favor:

like the service scheduling and the service work order detail on the work orders!pos is good to be able to use the scheduling right from the pos invoice..

Contras:

at first i did not like the reports section , but now i have talked to support and have had some reports taylored to our needs

How service works saved us at least one full time employee AND made our services better

Puntos a favor:

The scheduling and ease of information gathering. The way it is setup we can easily navigate and find what our client wanted and we are now able to customise even more their experiences with us. It has removed a lot of non value added activities that we had to do manually. We have the opportunity to look for cost overruns and how efficient we are as a company every day and at any time we have access to progress reports.

Contras:

The initial configuration is rather easy but being in Quebec, Canada has made some issues difficult for us in setting up taxes and linking up quick books. Otherwise the CRM, Dispatch, job creating software ticks all the boxes for us.

Helpful in many ways

Puntos a favor:

Enjoy having a cloud based system which give us more flexibility in how we run our business.

Contras:

We are rural and don't have good internet connectivity. Our tech cannot use the system while out in the field doing the jobs most of the time. We have to complete the jobs in the system at a later date. The system posts the job information as of the date the ticket is completed in the system vs posting it on the day the job was actually done (the schedule date). This makes it impossible to use the accounting functions in ServiceWorks. It would be nice not to have to double enter every job.

Service Works

Comentarios: We are looking for another program to replace this one since we are very unhappy with the program.

Puntos a favor:

The only thing I like about this program is the customization that we can do in the configuration.

Contras:

There is a lot of redundancy in a lot of areas of the program. Also, when we migrated from Swiftlink to Service Works, a lot of our information didn't migrate properly, so I can't even use the reports feature to do billing. It is not and never has been accurate. Also, a lot of areas have too many steps that could be simplified.

Fairly easy top use and easy to train employees on

Comentarios: made it very easy to be almost paperless everything is done on the technicians phone.

Puntos a favor:

easy to use and easy to train employees on, very easy to use on the phone and has very few problems.

Contras:

if you show a payment as a down payment you cant remove the payment without showing that it is a refund.