abcoa Deal Pack

Long time Deal Pack user

Comentarios: We have been with Deal Pack since 2003 it would be impossible to run this show without them

Puntos a favor:

1) Reporting - the pre-made reports are great and if there is something that is not there you can pull any data out that you choose. 2) Intergrated accounting. Makes life easier 3) Collections - You can run a collection call route as many times as you like and in many different orders 4) Inventory - Buying a car and adding to your inventory could not be easier. It will also set up payables to either cut a check or to floor plan 5) quick deal - Selling a car and transferring it over to your finance company in a blink of an eye

Contras:

Drawing a blank, any time we have had an issue they are fast to react and fix it.

Great Value, Customizable and Excellent Customer Service

Comentarios: Very positive. My dedicated rep is very responsive and if she is not available, other support reps are great too. Frequent customer engagement is something they do well. They continue to improve with new features and communicate what things have been released or are in the pipeline. Webinars for additional training are really good.

Puntos a favor:

Great value for the money. Looked at other multiple other software companies before selecting this one and their staff was the deciding factor. Their staff actually understand accounting principles so they know how to answer hard questions. They took the time to speak with our accountants before we even signed our contract to make sure we all understood how to proceed. We have very specific accounting practices our company follows and they were able to accommodate all of our requests. Text messaging and email capabilities really helped lower delinquency and engage customers more. Custom reports can be tailored to your specific needs.

Contras:

Can be a little clunky/buggy to start but support team always resolves any issues very quickly and often times preemptively.

Cost versus reward

Puntos a favor:

Has more bells and whistles than you need

Contras:

Cost keeps rising with no real benefit. This is not a very user friendly system and the reports lack a lot

Great software with best in class support.

Puntos a favor:

We've been using DealPack for around 7 years and it's a great software. The primary reason we bought it was for the fully integrated accounting. Their support has been consistently excellent throughout the time we've been a customer. They're responsive and they always follow up. Best I've ever experienced. The reports are very customizable and provide tremendous flexibility.

Contras:

The current version has so many features that workflows can seem a little clunky.

User experience

Comentarios: Deal Pack has helped us streamline and automate many processes that were manual in the past thus increasing productivity.

Puntos a favor:

We converted over 2 years ago and can say that we have never looked back and glad we made the change. Our previous software was retired and when we choose a replacement I looked for a company that had experience in our space and was willing to work with us to enhance our productivity and Deal Pack has certainly outperformed our expectations. They listen and care about your business and they want you to succeed. A great company and family!

Contras:

The only this I would like to see is the expansion of the screen to accomodate newer larger displays