Radaro

Radaro - A Necessary but easy to use Delivery Management Platform

Comentarios: My experience with Radaro has been exceptional. We have reduced the number of phone calls being made either by customers to stores or internally by providing the ability to self-service.
We know what our trucks are doing in real time now.
Our NPS data is more reliable now and has increased.
Our DOT performance has increased dramatically.
I could not recommend this product more highly

Puntos a favor:

Radaro's agility and speed to improve on an already impressive product is outstanding. They have obviously built a culture within their team which has led to an extremely positive experience dealing with them, nothing is ever hard for them, from common help desk issues to major integration builds. The product itself is easy to use and easy on eye which encourages staff to use it rather than make internal phone calls. The driver facing app is simple enough for all levels of driver to learn and utilise effectively very quickly. It also integrates with the phones map software and phone app giving the driver the ability to use these apps without leaving the Radaro app. The end customer updates provide customers with real time information, whether it be live tracking, where the customer is in the driver’s delivery queue. It also provides SMS advice when the driver is enroute to the next customer (providing an estimated delivery time) and will also provide an SMS if the product was undeliverable.

Contras:

If a delivery is failed, Radaro will send an email alerting our business of the failure and the reason. Unfortunately, at this stage only one email address can be used. I can bypass this by creating email groups, however this is not available to everyone. The search function is limited to specific fields, it would be great to see a greater range of search criteria.

A must for any delivery company!

Puntos a favor:

We have been using Radaro for approximately 5 years, we are a delivery partner of a number of different big box retailers. When onboarding clients Radaro is always part of our presentation. Some of the benefits for our business has been; - Fantastic visibility for our end users. - Reduced incoming and out going phone calls due to time windows SMS's sent out on the day prior/ live in queue position during delivery day. - Less need to contact our field teams, as we can monitor the progress of the day with their "Real time tracking" - Great tool when analysing staff efficiencies. - Large amount of photos on PODs ensure that all products can be captured. - Ease of use for our field teams. - Radaro has a great support team that is always there to help with adding merchants/ troubleshooting.

Contras:

No cons at the moment.. Whenever there has been the team are alway open for feedback!

Radaro Value to Business

Comentarios: Great team to work with , efficient in providing solutions to any queries we have. Provides exactly what we were trying to achieve for our customer service

Puntos a favor:

We deliver turf - a living product that is effected by temperatures - so we love that we can offer real time , live tracking for our customers to enable speedy and efficient installation as soon as the turf is delivered to site.

Contras:

Not sure I have come across something I dont like so far

Rodaro Review

Comentarios: Very satisfied.

Puntos a favor:

Ease of use and customer support. Price point was also ok.

Contras:

Nothing I can think off at this time. Maybe having the ability to keep records for longer period of time.

Radaro - An Industry Gamechanger!

Comentarios: Radaro has been a game changer for our company. It is becoming widely spoken about in our industry and has quickly become the standard when it comes to offering a delivery model to the customers in our industry

Puntos a favor:

The use of Radaro allows our company to take ownership of the service to our customers from start to finish - clear lines of communication between company and customer via the use of Radaro, have dramatically reduced issues we were experiencing with the previous way we conducted our delivery model.

Contras:

After a few years of using Radaro, I cannot think of anything that has been negative regarding the product and its uses for myself and my customers