Resolver
¿Qué es Resolver?
Más de 1000 de las organizaciones más grandes del mundo confían en las investigaciones y el software de gestión de casos de Resolver. El software de Resolver es una solución integral de extremo a Leer más extremo para responder, informar e investigar incidentes. Rastrea las métricas de incidentes, crea informes y analiza de manera inteligente los datos relevantes para investigaciones y casos. Consolida de forma segura la información relacionada con incidentes en los registros de casos. Utiliza el análisis de enlaces para conectar datos dispares. Las reglas del flujo de trabajo mantienen al equipo informado durante el proceso. Mostrar menos¿Quién usa Resolver?
Los mejores equipos de seguridad corporativos del mundo utilizan el software de Resolver para administrar incidentes, operaciones de seguridad, gestión de riesgos de seguridad empresarial e investigaciones, todo vinculado al riesgo.
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Resolver
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Opinones de Resolver
Phillip
Resolver is another valuable tool in the belt
Comentarios: We are better able to harness our data and present it to our leadership teams to implement security measures, education and training.
Puntos a favor:
Customizability of the interface, reporting, data collection, and workflow management.
Contras:
Features take a little longer to implement than expected but they do eventually make their way into production.
Lawrence
Multifunctional Resolver
Comentarios: I greatly enjoy working in the system, the Resolver team in fantastic and very responsive. Any issues that may come up (rare though they are) are handled quickly.
Puntos a favor:
I love the scalability of the platform, we are currently using builds in 4 different orgs with plans to add more in the future.
Contras:
There are a few features that are not currently present that I thought would have been standard or considered a basic necessity.
Vivek
Resolver is a great product
Comentarios: I was very satisfied with my overall experience. Customer service, Workflow management, providing a customizable business process, everything is great.
Puntos a favor:
Resolver is a great tool for managing, analyzing and reporting data. It allows collecting, storing and organizing data from multiple sources and allows users to make sense of large amounts of data quickly and easily. Resolver makes it easy to identify trends and patterns in data as well as uncover new insights.
Contras:
New users may lose some time in figuring out the platform.
Sherry
Core daily use
Comentarios: The program is not what we expected and it's not providing the information we need. It's slow, when we do our weekly meeting we run different queries to look at reports and we always have to sit and wait for it to g to the requested area.
Puntos a favor:
We are not happy with the software. We are not able to run the type of reports that we need. There is very limited or if any training. A one time email about a program is difficult to sit down and try to figure out. I am sure there are options that we are not using but it's too time consuming to try and figure this out. A 2-3 day training session would be a significant improvement.
Contras:
The reporting process about this software. If we query all open or closed calls that are assigned to a specific person you are not able to clear that and search someone else, even if you change things in the search. It continues to constantly bring up the same person. Incident and investigations are very difficult to search for past reports. The system is very slow and not user friendly.
Ian
A fully customizable product with a dedicated staff
Comentarios: The developers kept us on track, within budget, they were very knowledgeable and to the extent possible were able to build custmizations to suit our unique needs. The customer support is very helpful and will return requests in a timely manner.
Puntos a favor:
The software is very customizable and the developers and support team are very knowlegable about how the product can be configured for your organizations direct needs. In instances where they were uncertain of the systems capeabilities, they took it back to their team and came out with a solution, or have it on the list of future enhancements. Best of all, they not only took our suggestions to customize our product, but rather took those suggestions and customized the base product which gets rolled out in an update to all users. The product is very user friendly, and as part of the development/implementation team in our organization, the required level of training for our staff was minimal on how to use the system. There are an endless reporting capabilities. Additionally, they empower our admin team with the abilility to cusomize the system and a support system is in place to assist the modification.
Contras:
There are a few features that are lacking, including a calendar/scheduling for task management of reminders to ensure requirements are not overlooked. Additionally, there are the odd anomolies/minor limitations, i.e, some formula/rules that can not be built into the system, inability to add certain fields on views, which have been reported to Resolver and expect to be rectified.
