PagerDuty
¿Qué es PagerDuty?
PagerDuty es una solución de gestión de incidentes ágil que se integra con las pilas de supervisión ITOps y DevOps para mejorar la confiabilidad y agilidad operativa. Desde enriquecer y agregar Leer más eventos hasta correlacionarlos en alertas procesables, PagerDuty agiliza el ciclo de vida de administración de incidentes al reducir el ruido y el tiempo hasta la resolución. PagerDuty ofrece cientos de integraciones nativas con herramientas de operaciones, así como programación automatizada, creación de informes avanzados y confiabilidad garantizada. Mostrar menos¿Quién usa PagerDuty?
Equipos de ingeniería, equipos de asistencia, administradores de sistemas, equipos de centros de operaciones de red (NOC) a cualquier escala, desde startups hasta compañías Fortune 500.
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Opinones de PagerDuty
Corey
Bye Bye to old school on-call practices
Comentarios: Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.
Puntos a favor:
PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach. The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.
Contras:
The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.
Usuario verificado
Alternativas consideradas:
PagerDuty make it feel more like a pleasure than a Duty
Comentarios: Surprisingly easy to setup rotating schedules, schedule maintenance window exceptions, and have alerts triggered from many sources including email. No one on call can say they didn't hear their phone anymore.. you will be phones, emailed and SMS messaged.. and it will loop until you (or someone else on rotation) knowledges the issue.
Puntos a favor:
Easy to setup. Trigger alerts via emails. Good interface. Integrates easily with MS Teams. Rotating schedules for multiple team members. Easy to make schedule exceptions. Easy to acknowledge alerts via email, phone, app or SMS.
Contras:
I can't really think of any Cons. I really enjoyed getting this setup and benefiting from the easy alerts.
Marcos
Alternativas consideradas:
The best in their sector
Comentarios: My overall experience it's that it's a great product. If you need an incident management tool it's the best in their sector and it works as expected but it lacks of some basic features and a really bad documentation that will drive you crazy.
Puntos a favor:
What I like the most is the perfect work Pagerduty does at its job, alerting and incident management. We can get alerted in a very granular way, the alerts are great, the statistics about previous alerts too. It just do what you need it to do.
Contras:
The things I dislike is the really bad documentation PagerDuty does and the horrible User Interface, you never find what you need to find. Also it needs some necessary features that for any reason people are requesting from years ago and they still not working on them like the ability to leave empty on-call schedules (due to bank holidays or vacation)
M. Serhat
On-call software with rich features
Comentarios: I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.
Puntos a favor:
PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.
Contras:
PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.
Usuario verificado
Best in breed incident and on call management
Comentarios: Pagerduty is an excellent tool to enable on-call teams to response to and collaborate on operational issues with ease. The wealth of integrations with other popular tooling make it the go to option for many people.
Puntos a favor:
Quick to implement and scale and it helps the organization to respond to and resolve incidents in a timely and effective manner. Features such as real-time alerts, on-call scheduling, and incident tracking and reporting are excellent.
Contras:
The cost model can be a little confusing and/or opaque. The reporting module, in my opinion, should be included with the base product
