QT9 QMS
What Is QT9 QMS?
QT9 QMS is the easiest way to manage and connect all of your quality management processes in one place. QT9 QMS is an intuitive cloud-based solution that enables you to centralize ISO and FDA Read more compliance with real-time Doc Control, CAPA’s, Employee Training and more. Digitally transform ISO 9001, ISO 13485, AS9100, FDA 21 CFR Part 820, FDA Part 210/211 compliance with FDA 21 CFR Part 11 compliant electronic signature approvals included to ensure end-to-end traceability. Start a Free Trial Today! Read lessWho Uses QT9 QMS?
Any organization tracking regulatory compliance (ISO 9001, ISO 13485, AS9100, FDA Compliance, etc.) or any organization looking to make their quality system paperless in a user-friendly interface.
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Reviews of QT9 QMS
Jennifer
Alternatives Considered:
QT9 QMS
Comments: We have observed several benefits from moving to QT9. It has allowed us to move from a paper based/manual QMS system to an electronic system and reduce our paper consumption and record storage. QT9 has streamlined our internal auditing process, preparation for regulatory audits, document control and approval, and organizational training. We have been able to reduce our active documents by 30% as unnecessary/redundant documents and procedures have been made more visible through the document review process. QT9 made it possible for our organization to effectively maintain and continue operating our QMS system without interruption during the global pandemic when limits were placed on gathering size. All of our records are now in one location and it has reduced the time that the organization and Quality unit spend in locating records.
Pros:
QT9 allowed us to replace our clunky paper based QMS and move completely to a streamlined, validated electronic platform. The ability to easily manage our document control, auditing, non-conformances, corrective actions, preventive actions, complaints, and calibrations in one location instead of having to spend time retrieving records from multiple locations. QT9 made it possible to maintain our organization's training needs during a global pandemic, when meeting face to face and in groups was restricted. QT9 made it possible to conduct remote training of our organization and evaluate effectiveness with a written test. It unknowingly prepared us to maintain all of our core Quality functions in the midst of a global pandemic without a mis-step. The report format (complaints, corrective/preventive actions, non-conformances, etc) look professional and they are able to quickly be downloaded and provided to either customers, suppliers, auditors, and internally. The consistency of the appearance of the screens in each module made training the organization to use very easy. It was easy to translate the learnings from one module to another. Implementation was similar as well. QT9 technical assistance in uploading of documents and gauges increased the speed in which were able to integrate it into our organization. The unlimited training was also critical especially for the calibration module as it took a bit longer for us to implement and understand how it functioned.
Cons:
One feature that would benefit from improving is the ability to create both corrective action and non-conformance records from a customer complaint. Currently, the software only allows the creation of one or the other, but not both. However, all records between complaints, corrective actions, and non-conformances are linked through a daisy chain scenario, but it can be awkward when retrieving records during an audit. The calibration module was the most difficult for us to implement as it operated a differently than the other modules. However, QT9 technical support assisted and provided us with all of the training that we requested without delay and worked with us to ensure that we implemented the module correctly for our organization's needs.
QT9 Software Response
last year
Jennifer - Thank you for the awesome and super detailed review! We really appreciate you taking the time to share your feedback. These are such great suggestions! We are sharing your feedback with our team.
Dina
Alternatives Considered:
Very robust program that centralizes and manages essential QMS & EMS processes and outputs.
Comments: The software is outstanding, the support is quick, and thorough. The QT9 team has worked with multiple departments in our organization. From our internal IT group working to setup connections to other platforms, to the implementation team members and document admins as they have been introduced. The support has been consistent and so very much appreciated.
Pros:
Intuitive, friendly user interface, the well thought out connections from one module to another. The fact that each module is included and not ala carte is a HUGE benefit. The online training academy is one of the best I have used.
Cons:
A lot of filters that just take a bit of getting used to. Sometimes they default and employees need a little extra coaching to make sure they are loading the view they need.
QT9 Software Response
2 years ago
Dina - Thank you very much for the 5-Star review! It is awesome to hear you like that all the modules in QT9 QMS are automatically included. Please feel free to reach out to us at anytime for additional training on any modules or training for any new employees.
Nacaro
Limited Flexability
Comments:
To be honest we do not use all the modules within QT9 but the ones we do use allow us to get by and pass our QMS audits, but for the power user like myself that wants to extract detailed performance data you’ll have to extract the data and pull it into excel and manipulate it to get metrics you need.
What you see is what you get, no customizing nothing. No overdue notifications or escalation process built in.
Pros:
Ease of rolling out the product. Built in forms are helpful for a beginner. There are some features if you dig into the settings that allow you minor custom uses. The Calibration and Prevenative Maintenance Modules are promising and somewhat helpful. The document control module has worked well for us.
Cons:
1. the biggest disappointment - No customability of modules and forms. Lots of tabs on the nonconforming product and corrective action forms and you cannot get rid of the tabs you do not need, You cannot even hide the tabs. Absolutely no customization to tailor to your organization. 2. No email reminders if you have overdue actions pending, you’ll have to look at the database daily. 3. No filtering of overdue items in perato analysis. You can filter: Open Items, Closed, Rejected, Submitted and deleted but nothing to tell you if an item is past due. No email notifications if an item goes past due. You can only disply the entire reports that are overdue. 4. Ad Hoc Reports are Lackluster for reporting performance data analysis (Perato Analysis, Bar Graphs, Line Graphs etc) Nothing here to help you determine how effective or ineffective your QMS is. 5. If you have more than one process approver (Risk, CA’s, NC’s etc) and one of them approves the action the other approvers cannot go back and make changes. Your locked out. I had myself and one other person approving a risk and the other approver approved the risk and I could not make any changes. I had to delete the entire risk action and start over. 6. Only exports to CSV files not Excel .xlsx extensions 7. Internal audit module - build a schedule only. No prefilled forms to use, no form development capabilities.
QT9 Software Response
2 years ago
Hi Nacaro As soon as we saw the review, we had our team personally reach out to you. 1. Customizability: Unlimited custom fields are quick and easy to setup. Tabs cannot be hidden it is like an economy car vs a luxury car. The features are included. 2. Emails: QT9 automatically sends email reminders and overdue notifications to the responsible parties and/or administrators. 3. Filtering: Each individual user can customize their dashboard grids for each module to filter and display the content you want to see. It sounds like you have the "Status" column hidden. 4. Ad Hoc Reports: We include customizable filters for all canned reports and a customer report generator to create any report you could need for measurement. 5. Approvers: Simply change your settings to require 2 or more approvers. 6. Exports: We export to a universal CSV that can be easily be opened in Excel & other programs. 7. Audit Module: During implementation you build an electronic form and you attach related files.
Caylin
Great tool for an effective QMS
Comments: Overall a great experience. QT9 provides great customer services and easy to use modules.
Pros:
Very user friendly. Several modules link together to make work flow seamless. Customer support is great and always available to help. Most modules have some level of customizable options to fit the needs of various companies and industries. Easy implementation.
Cons:
There are a few minor nuances with some modules. However, these can very easily be worked with and do not impact the overall ease of use. Some modules over more degrees of customization than others.
QT9 Software Response
4 months ago
Caylin - Thank you for the 5-star review! It is always great to hear from happy customers. We are happy to hear you find QT9 QMS to be user-friendly. Please reach out to us if there is anything we can do. Thanks again.
Michael
Alternatives Considered:
QT9 is a fantastic QMS tool
Comments: We are moving towards a complete integration with QT9 QMS to eliminate a lot of our paper and Excel processes. Having interlinked modules (for example, being able to create NCs directly from inspection results) saves time and improves efficiency. Overall it's a very good platform for a company who needs to jump into a one-stop QMS solution.
Pros:
The product is easy to implement because of the built-in world class workflows. You do not need to map your current processes into QT9 - you use the built-in process workflows, and the workflow and tab interface is consistent across the modules. This makes deployment easy, because once people are familiar with the interface they can learn other modules easily. You can focus on how to *use* the software, and not spend valuable time trying to *configure* it.
Cons:
QT9 is very responsive to feature requests and bug fixes. We have provided several suggestions that are being considered to improve usability. I guess the think I like least is that I didn't start using it sooner.
QT9 Software Response
last year
Michael - Thanks for the positive review! We are happy to hear that you have found the implementation easy. We look forward to working with you more on your other workflows and modules.
