Pixie

Brilliantly Simple Practice Management Software

Pros:

The best thing about Pixie is the simplicity of the interface. It's very easy for new users to get to grips with Client tasks feature and chat window allows interaction with clients and gets stuff done without constant emails back and forth. Increasing library of work flow templates that can be plug and played into our practice helping us improve service to clients Automated client emails that can be built into our work flows [SENSITIVE CONTENT HIDDEN] of Pixie personally provided generous levels of support to help us get the most out of Pixie

Cons:

It would be useful to have customisable dashboards to track job statuses by work type. This would really help planning all jobs our practice has to manage

Alternatives Considered: Karbon and Senta

Reasons for Choosing Pixie: Better Workflow tracking

Switched From: AccountancyManager

Reasons for Switching to Pixie: Price, positive feedback from others in my accountancy communities

The slickest practice management app on the market

Comments: A great piece of software, simple to use, quick to set up and get started, and a great support team in [SENSITIVE CONTENT HIDDEN] at the forefront.

Pros:

I had used a number of other PM apps over the past few years - Senta, Accountancy Manager. For most of our business life in the past 11 years we used non-sector specific tools to manage tasks. When I found Pixie, I was immediately drawn to the user interface - it didn't overwhelm! The ability to build our own processes fairly easily within the app was crucial and Pixie hit the mark. We have designed workflows to suit our clients and services and they sit nicely within jobs/tasks. Pixie doesn't create too many tasks at the front end - each job has a set of tasks to follow, with checklists and embedded loom videos all possible. Great to systemise your processes.

Cons:

I'd love the ability to view jobs in terms of milestones. I have yet to find any PM software that does this. We supplement our Pixie usage with a simple Google sheet which works as a rolling job planner. We take each client job, slot it into a particular month for completion and then roll this week by week. If Pixie could crack that, it would be amazing! Not really a con though, just a request for something extra special.

Alternatives Considered: Senta

Reasons for Switching to Pixie: Much easier on the eye, and most more price competitive

Pixie - Great for smaller accountancy / bookkeeping practices

Comments: We enjoy Pixie and its flexibility for workflow management but it needs

Pros:

Easy of setting up custom tasks is definitely a major plus

Cons:

The document management suite could be better. You have to create one off tasks to put documents that don't relate to specific processes in a "folder" system. Definitely needs improvement

Alternatives Considered: Karbon, AccountancyManager and Senta

Reasons for Switching to Pixie: Cost vs functionality.

Really good Practice Management Software overall

Comments: Pixie is a great Practice customer management system that is very customisable to your own processes. Very easy to set up compared to the last system I used which took months to establish.

Pros:

Easy to set up, very easy to create custom workflows, I love the flexibility of the client data fields. My clients really like the links to upload document and receive password protected documents without having to log in to a portal. Just as important is that the team picked it up really well and far prefer it to the last system used.

Cons:

It is difficult to get a high level view of the whole work in progress or pending. The emails in box are not the easiest to manage and the documents within the client areas can be messy if not attached to tasks. You have to keep one workflow for one job without too many variations or if you need to make a change, you have to change every single workflow for that job.

Alternatives Considered: Karbon

Reasons for Choosing Pixie: Senta stopped supporting the product due to the Iris takeover, plus my staff members did not get on very well with Senta at all.

Switched From: Senta

Reasons for Switching to Pixie: The flexibility of the product and the outstanding customer service.

Brilliantly customisable

Comments: Pixie are great to deal with, the support team are fab and come up with great ideas to how to set things up and customise things. It could really do with a FB group where users can swap ideas as well.

Pros:

Best thing about Pixie is that you can create all your processes and workflows from scratch so that they match your business and how it works. This is impossible with an 'out of the box ready' product.

Cons:

Pixie's downfall compared to our previous software is its lack of dashboard to give me an overview of where we with everything. You have to used filtered reports which is not even slightly the same thing.