ABELDent

Abeldent -

Comments: I have been working on Abeldent for 30 years. (When it started as a database). They STILL have the same team members since 1989. That tells you something. I have worked in other offices with other software programs, but nothing is compared to Abeldent.

Pros:

Abeldent is always ahead of new dental technology. If you want to use the basic fundamentals of the software, it is quite easy and user-friendly. If you want to explore more advanced settings of the software, that is an option as well. It offers so much. I find Abeldent has an easy appointment scheduler to navigate. The financial tab, to me, is so well done. It gives you so many options to view. It is well designed. I think that if team members would enjoy the financial more if they were trained properly on the financial tab. I enjoy the reports menu and contact lists. It's endless

Cons:

Since the update, the receipt printing is a little slower. HOWEVER, Abeldent team always listens to their customers and ensures that requests are at the forefront and these requested are usually updated in the next version.

AbelDent LS+

Comments: The benefits... looking on dental care as business -increasing production with staying on the top of the treatment planning and completing the dental work - contacts/ pending appointments, once again- priceless future. The benefits for the patient- improving his dental health!

Pros:

-Appointment tab- future which not many dental software have. Easy to follow up with treatment. -New Patient intake- if email address is on file while entering new patient in the system, there is option interactive form to be emailed to patient and be completed prior initial visit.

Cons:

A bit slow software, it take time to open, print, etc.; also x-rays are not in the software itself but done through bridge with image software, any way most of dental software are working this way, rare when imaging is incorporated in.

Outdated Dental Software

Comments: I used the software for 2 years and 3 months. I am grateful my employer was willing to switch to a modern dental software system and move away from the very antiquated ABELDent.

Pros:

Two things I liked about ABELDent was that when you write a note about the appointment, it is date stamped and locked to the appointment. This was helpful. Along with the notes section that was either for that specific day and a section that was carried through every day. Two things that I could live without.

Cons:

The software is outdated and "in transition". I have never used a dental software that has been "in between versions". There were certain functions with billing that would only work if you followed through with the second function otherwise you would get errors and the system would crash. The software crashed a lot and was not user friendly. Support calls were never very supportive and they usually didn't have the answer because their software was "in transition" to their next version. The accounting reports were miles long and was a headache for our accountant. They frequently didn't balance and I had to run a "silent report" to then refresh the system and try processing my month end for the second time hoping it would balance as the system confused it's own numbers. It is not user friendly capable of transitioning an office to go paperless with charts. The odontogram and charting is not modern. Appointments would occasionally "disappear" with no trace! Appointments cannot extending by dragging the appointment down, you must click into the appointment and extend the units of time.

Excited to see what's next!

Comments: My overall experience with ABELDent has been extremely positive! There's 24 hours support, and knowledgeable customer support reps and trainers who understand the dental field. It makes a big difference when the person on the other end can make sense of what you're asking and WHY you need what you're asking for.

Pros:

What I love most about ABELDent is how easy it is to use. I've used several other dental softwares and ABELDent allows the user to navigate through their preferred method. Some may choose to use the icons, some might like the right-click menu and then there are people like myself who LOVE the ability to use shortcut keys. I also enjoy the being able to multitask- I can bill, collect/allocate payments and submit to insurance from the scheduler. Being an Office Manager, it's important for me to able to complete my tasks quickly!

Cons:

Although it's a rarity, I can't drag an appointment onto reservered time e.g lunch time. I can 'add' an appointment onto reserved time, but would like to just drag and drop it.

Amazing Upgrade!

Pros:

The new AbleDent Cloud has been such a wonderful upgrade for our small, growing dental practice! The many new features have allowed us to take our practice to the next level. Our favorite feature is the patient side toolbar that allows you to see all patient information clearly and concisely. (contact information, insurance information, medical alerts, financial status...etc... it's all there!) The automated cloud backup is a huge time saver for us. Also our patients have been absolutely loving the built in text messaging program!

Cons:

We haven't experienced any cons that the amazing support team has not been able to address or work on for us!