What is JIRA Service Management?
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos.
Who Uses JIRA Service Management?
High-velocity teams looking to optimize their ITSM practices eliminate silos between IT, operations, development, and business teams, resolve requests and incidents fast, and push changes with ease.
Where can JIRA Service Management be deployed?
About the vendor
- Atlassian
- Located in San Francisco, US
- Founded in 2013
JIRA Service Management support
- Phone Support
- Chat
JIRA Service Management pricing
Starting Price:
- Yes, has free trial
- Yes, has free version
JIRA Service Management has a free version and offers a free trial. JIRA Service Management paid version starts at US$60.00/month.
Pricing plans get a free trialAbout the vendor
- Atlassian
- Located in San Francisco, US
- Founded in 2013
JIRA Service Management support
- Phone Support
- Chat
JIRA Service Management videos and images
Features of JIRA Service Management
Alternatives to JIRA Service Management
Reviews of JIRA Service Management
Denise
Excellent service and project management tool
Comments: For the past five years, I've been using Jira, and during that time I've noticed a big improvement just about every time. It has been easy for us to keep track of the work that other teams have completed by logging it and adding service level agreements. You can use it to delegate tasks within your team, track progress on common goals, and share updates with your colleagues in real time or behind closed doors. Because of this, it is an incredible instrument.
Pros:
The default settings for Jira Service Management allow you to maximize its potential right away, with nothing in the way of setup. It is possible to personalize it with a wide variety of settings so that it functions just how one would like it to.
Cons:
Because our SSO implementation needs it, in order for a user to sign into the customer portal, they will first need to sign into the parent Jira site.
Abhinav
Ticket Management now became easier!
Pros:
Ticket management has been a breeze for our teams as we were lacking one stop solution for all out team other than dev teams, every colleague in out company can now get their issues resolved as per there query and doesn't require any manual intervention.Its easily integrable with. JIRA so are teams can link tickets in case of any enhancement. The UI is quite simple and easy to use.
Cons:
The initial setup was a little cumbersome due to multiple rules which we needed for our business, other than then there are no issues!
Alternatives Considered: Zoho Desk
Verified Reviewer
Crutial tool to use with it tasks
Comments: It, product design, marketing - great to combine multitasks with all other departments
Pros:
Convenient and user friendly, quick to place the task and communicate on different task with the whole team right in the ticket
Cons:
Could have more features like diagrams for task fulfillment funnels. More visual solutions. Plus would be great to have own daily task board
Craig
Jira Service Management Make Life Easy, But At A Cost
Comments: Jira has made everything easy and integrates with almost everything.
Pros:
JSM really doe make things very easy to do from ticket management to full blow products with customisable screens and input. It's worth the money but can get expensive when the whole company decides they want it.
Cons:
Really only the price is the con here, it's expensive but worth it. They offer fixed subscriptions which save money but cap users or pay as you go which costs more, but users can be added and removed ad-hoc.
Arika
Track tasks efficiently with JIRA
Comments: With JIRA you can track anything hassle-free. For a product manager who manages multiple sprints and creates hundreds of task on a monthly basis, JIRA is very useful.
Pros:
a. Set custom priority, labels, and selected the sprint in which the story will be picked upb. Drag and drop feature helps in prioritizing storiesc. You can easily customize the duration of a sprintd. Sprint is divided into three major sections (To Do, In Progress, Done) for getting overview
Cons:
a. For someone who has not used this tool might find it difficult to understandb. Set up is very tedious
