FORM OpX

Makes our operations more compliant with the regulations

Pros:

FORM OpX makes sure that our operations are totatlly compliant with the general regulations.

Cons:

Mobile application of FORM OpX could work with a higher performance.

FORM,com

Comments: My overall experience has been pleasant. The customer service is very responsive. That is typically a make or break with products.

Pros:

Mobile capabilities and customization.

Cons:

It's a bit cumbersome on the form creation side. Understanding the menus and how everything works together took a a good bit of time to get used to.

Mortgage Field Inspections

Comments: There are many situations with mortgage field inspections that require a quick, decisive visit. This app does not seen capable of anything quick. There are occasions where the longer I am in front of a property taking pictures, my personal safety can be put at risk, or my client may have legal issues from violating the stay of Bankruptcy protection. Unfortunately, from my experience and many others in the same industry, this app is too slow for us to be efficient and effective inspectors.

Pros:

It is very simplistic and easy to navigate around. That is the only positive I can think of for this app.

Cons:

For the android app, on a new Android Pixel XL phone, the app has some issues. The layout or order of the questions and pictures, mostly pictures, is not organized in a logical order for my industry. The amount of time that it takes to click "take picture", to loading up the camera within the form.com app and taking a picture,then acknowledging to keep this picture consumes way too much time. The app lags during this process and sometimes will close by itself or the picture just acknowledged does not get added and is lost in the ether. This app has also lost complete inspections and all photos with no record that they ever existed.

Team and Capabilities

Comments: The implementation team has been amazing and their engineers are very talented are form creation. The customer service team is very responsive and knowledgeable as well. the form capabilities are limited but if you are looking for basic features, the system will suffice

Pros:

It is very easy to capture and analyze data. Creation of forms is not overly complicated once you truly learn the system

Cons:

It is incredible inflexible, if edits need to be made you likely need to create a whole new form. There is little to no ease for external users to be able to sign forms (especially if they do not use email) and the dual signing capability is almost non existent

Provides great form creation infrastructure and increases data collection capability

Comments: Form.com is a pretty sufficient infrastructure to create forms for the purpose of collecting data from customer base, we use this data to improve our products in accordance with the satisfaction and compliant points of our customer base who already purchased our products and currently experiencing them.

Pros:

Form.com allows us to collect data from user base of our products and we acquire reliable data and understand the path we should follow in the product development process by referring to the statistical customer satisfaction and complaint points.

Cons:

Form creation interface should be improved to allow faster form launching especially must be powered with more customizable, ready templates so that we can launch a campaign with minimal afford and directly start interaction with the customer segment we are targeting.