User.com
¿Qué es User.com?
User.com es una plataforma de automatización de marketing todo en uno dirigida a aumentar el compromiso y mejorar la conversión mediante el uso de una única fuente de datos para los clientes. Llega Leer más a los clientes a través de una amplia gama de canales de comunicación: correo electrónico, chat en vivo, chatbot, notificaciones push, contenido dinámico de la página y muchos más; todo disponible en un solo lugar. ¿Estás interesado en la automatización del marketing? Obtén una prueba gratis de 14 días sin pago inicial. Mostrar menos¿Quién usa User.com?
Una solución de automatización de marketing que ayuda a pequeñas y grandes empresas, startups, agencias y más a automatizar y administrar usuarios en un panel de marketing omnicanal.
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User.com
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Opinones de User.com
Eduardo
Gran variedad de funciones
Puntos a favor:
Herramienta que te ofrece muchas opciones para mejorar tus procesos de venta, sencilla de implementar sin necesidad de conocimientos técnicos
Contras:
La aplicación a veces es algo lenta, pero por lo general va muy bien
Marcin
Marketing machine that can boost your effectiveness with no need of IT team
Puntos a favor:
If you know basics of Google Tag Manager, User.com is a very flexible tool that can broaden your range of possibilities when it comes to marketing efforts. For marketing teams in startups, it's a great way to do more things without waiting for IT team to do it for you.
Contras:
Some features aren't so flexible as they could be.
Respuesta de User.com
hace 3 años
Thank you so much for taking the time to leave us this amazing review. It's a pleasure to work together with you.
Jakub
Alternativas consideradas:
Magnificent support, and a good product
Comentarios: I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood.
Puntos a favor:
Well, it's their support. I had to spend dozens of hours configuring it and creating well-working automation rules. At that time, I had lots of questions. Too often I heard "it's not possible at the moment", but many times I got five-star assistance, including some extra debugging and programming tips. But in fact, the tool itself does its job very well and if I had to choose the app for marketing automation, I would probably pick User.com again. It has many useful features, they are working perfectly.
Contras:
It has a quite steep learning curve, so you need to invest some time first to learn what you can and what you can't do. It lacks of some basic functions, like subscription management for email subscribers; it also does not let you copy and paste automation blocks, so you often have click, and click, and click…
Usuario verificado
Software with a lot of potential but significant number of errors
Puntos a favor:
It surely offers a lot of functions - chat, email campaigns, CRM, marketing automations. It has potential to became an all-in-one platform. Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them.
Contras:
UX is simply TERRIBLE, to tell the truth it took me a lot of time to get around some features like sending email campaigns. Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow. Chat has a lot of bugs, sometimes it is hard to get ahold which conversation is new.
Respuesta de User.com
hace 3 años
Thanks for the feedback! Over the last two years, we've made vast improvements to UX, mobile, fixing bugs, and speeding up the entire database to make functionality and usability key for our users. We would love to invite you back to check the software and see what we've done since you last used it. Thanks!
Usuario verificado
Alternativas consideradas:
Great software with excellent customer service
Comentarios: I'm really content with using User.com, marketing automation and email marketing work really well. Software is easy to use, but if you can't do something by yourself their customer service is always happy to help.
Puntos a favor:
User.com is really easy to use and have a lot of features. Marketing automation works really well and have great capabilities. Implementation is really easy and onboarding is great.
Contras:
There could be more nice-looking templates to build emails and pop-ups.
