SAP Customer Experience

Benutzerunfreundlich

Vorteile:

Integration zu anderen Programmen wie Excel

Nachteile:

Nicht intuitiv zu bedienen, Hilfestellung auf Hilfeseiten nicht toll.

Easy to learn and work with, yet most powerful Java based eCommerce platform

Vorteile:

1. SAP Hybris is based on Spring framework. Because Spring is the most widely used framework in Java fraternity, finding developers and architects who can be quickly made productive on the Hybris platform is much easier as compared to that on other platforms. Moreover, there are strong SAP Hybris communities at answers.sap.com and stackoverflow.com. 2. SAP Hybris has been consistently at the top position as rated by Gartner and ForresterWave. The selection criteria for these two agencies have been most respected for many years. 3. The business tooling is very extensive and business users find the merchandising tools quite intuitive. Hybris SmartEdit (which is a tool enabling the business users to make changes to the website content as intuitive as editing a live site and previewing it on multiple devices before publishing the changes to the live site) is the only tool of its kind provided by any Java-based eCommerce platforms. 4. SAP Hybris sticks to releases as per the roadmap published well in advance. At the same time, SAP Hybris comes up with the required patches (e.g. security patches) immediately when they are deemed critical for businesses. 5. The documentation is quite rich and there are more than one sites (e.g. help.hybris.com, wiki.hybris.com, www.sap.com/cxworks etc.) where relevant help is available. 6. The licensing is very flexible. 7. There are many deployment options e.g. on-premise, on SAP cloud infrastructure, on a public cloud infrastructure.

Nachteile:

1. The CMS and personalization still have some room for improvement. 2. SAP needs to campaign for SAP Hybris as AWS does for its cloud. After having worked with many different eCommerce platforms (including the top three), I can say that it is the best platform. Yet, because of the lack of proper campaign many customers, are not aware of its strengths and the array of features.

SAP Customer Experience review

Kommentare: Overall my customer user experience is quite positive and I'm looking forward to using it again

Vorteile:

AI-powered insights help make each customer feel as if they were their own. This invaluable tool allows you to proactively engage and understand your consumer while respecting their privacy preferences at every point in their journey. Machine learning and intelligent automation help you engage and sell.it has so many options, customer interaction is seamless and the software is excellent for me

Nachteile:

The User Interface of SAP is quite complex especially for newbies who are not techie although if you have an experience in Customer Service you will somehow get the hang of it somehow as time goes by but its not easy to understand

Sap Customer Experience

Kommentare: Not so satisfied, but the product (products in a package) are getting better with years,

Vorteile:

Support ticketing option is a nice feature. Works great in a bigger companies. The response of a support engineer is another topic.

Nachteile:

Very slow software. Often crashes under heavy usage on the same page. Mobile support not done properly.

SAP Experience in Enterprise Asset Management

Vorteile:

Can be customized according to user requirement with the help of Enhancemnets and ZTables.

Nachteile:

Standard table entries cannot be rectified directly and correction programs need to be build.