Spekit

A great tool with huge potential

Opmerkingen: We implemented Spekit in conjunction with FinancialForce PSA, and it has proven to be a game changer. The fact that you can access via the Chrome extension makes it a seamless experience that removes the psychological and technical friction of having to access yet another system. I've observed some of our users actively referring to Speks while working through FinancialForce, and that's exactly what we want. One of the best things about Spekit is the responsiveness of their support team. They're very open to feedback and quick to help you troubleshoot issues. The first time our customer success rep told us how much he would do to help us with implementation, we all thought we heard him wrong. Bottom line, we've very happy with this tool.

Pluspunten:

The content is easy to access, easy to edit, and the UI is efficient with a clean, modern look. Not many tools get all of those things right. And the ability to see how often people view specific Speks and how happy they are with the content is golden.

Minpunten:

Spekit is such a great tool, it's easy to forget that it's also a pretty new tool. So there are a few quirks - like  Speks getting in your way at times, or appearing in places you don't want them (e.g., a Spek icon for "Project" might also appear in the middle of "Project Manager"). But they are very open to feedback and they're actively working to improve the product and expand its capabilities.

Great Product

Pluspunten:

I like the versatility of this product. We were originally implementing this product for a Salesforce instance but had to change paths and the product still works great in the new software.

Minpunten:

There are a few issues that we are having with the software while implementing to a non-Salesforce product but the team has been helpful in trying to resolve those issues.

Nice tool to have in SFDC

Opmerkingen: Good - my CSM and even the POC engineer are extremely responsive and helpful. Getting the software up and running as quickly as possible was an easy task!

Pluspunten:

The ease of creating Spekit cards on the fly in Salesforce has been extremely helpful. Allowing me to edit them quickly as well is a big plus. My reps can easy find the tooltip Spek icon and reference a. definition without Slacking me!

Minpunten:

Have caught a few bugs, but most are trivial and just a matter of workflow for me. The one big bummer is that every time you add a new field to SFDC, you have to resync the SFDC connection in Spekit, which can take up to 5-10minutes. This is a pain.

Great App to get Info Fast!

Opmerkingen: We are now able to deliver real time answers to our end users most commonly asked questions! We are also as Admins now not having to repeat ourselves over and over! We are always happy to help, but now we have freed up our time to keep our business moving forward.

Pluspunten:

I have to say the best part of this software is the Chrome extension compatibility! Yes having a one stop shop website to house your info and how-to's is great, but to deliver that to your end users right where they work, is invaluable!

Minpunten:

Would really like to have a sub-topic level or be able to relate speks to speks. But other than that this tool is great! I think they are even road-mapping those anyway!

Benefits of Spekit

Pluspunten:

We recently implemented a new project management system at my agency and Spekit has helped with the transition immensely. It has been a huge time savings for me to find answers to my questions without having to rely on a busy person to get back to me. I also know it's been a huge help to the team who typically gets bogged down with answering questions from people like me, most of which are repetitive. I've also seen a lot of value in onboarding new hires to the team - it has helped them learn our processes and has helped me avoid being a bottleneck. They feel more independent from the get go, which is empowering as joining a new company can be overwhelming.

Minpunten:

The biggest challenge is just the time investment that must be made to develop clear and effective Speks to answer people's questions. You have to have an owner or a team of owners that is committed to building the foundation and continuing to update as things change, which wouldn't work at all organizations.