Minerva

Minerva's recipes - a game changer in sharing processes and manuals

Opmerkingen: I have realised huge time saving potentials while using Minerva's recipes. Old-fashioned instructions on processes via time-consuming, PPT's became redundant.

Pluspunten:

I am thrilled about how easy the recipes are created, edited, shared and used. It provides a modern, digital way of sharing instructions on processes, both in professional and private tasks.

Minpunten:

I would love to see options for other languages in the future to also use it with family members who are not familiar with English - other than that, overall great performance.

Super helpful remembering how to do things

Opmerkingen: Really love Minerva and would highly recommend it.

Pluspunten:

I use Minerva to help me remember how to do things on Salesforce, and a few other platforms. It's like a bank of process knowledge that I can draw from. I spend most of my day in Chrome, so it's perfect. We've started using the Pro tools with my project team too. It helps replace screenshots and makes it much easier to communicate remotely.

Minpunten:

The onboarding process is a little wonky, but the tool is actually super easy once you get used to it.

Simple and easy to use

Pluspunten:

I like that by sharing the link to the recipe, it automatically brings you to the starting page before walking you through each step of the process. It's much easier to follow than a video where you may need to pause and rewind if it's going to fast.

Minpunten:

Not necessarily something I like least, but a feature I would love to see added is being able to navigate to specific cells in a Google Sheet as well as part of a recipe. This would be something I can see us using heavily.

Incredible time saver

Opmerkingen: It was incredibly intuitive, and I would recommend anyone trying it if you are trying to build symmetry into the experience you have with anyone you'd come in contact with...

Pluspunten:

I can't tell you how many hours I've lost by carefully curating instructions for team members as we onboard new processes, tools, etc. Not only is that a poor use of my time, but my way of presenting instructions isn't always clear to everyone. It's incredible someone has finally built an easy way to overlay instructions precisely onto the tools we use.

Minpunten:

It could do so much more, but I understand they have to prioritize so I'm just disappointed that I have to wait for new features!

Minerva to the Rescue!

Opmerkingen: Minerva has saved our company time and made our teams more efficient! Their customer support is top tier. From the beginning, Minerva works closely with their customers to deliver a delightful experience. I highly recommend Minerva for anyone looking to provide real-time support to their teams!

Pluspunten:

Minerva is a value-packed product that is simple to use and so easy to implement! Our teams are able to get live step-by-step instructions. The real-time guidance saves time and eliminates the need to search for the steps in our SOPs/shared drives. Amazing!

Minpunten:

Sometimes Dottie gets lots on the page but a hard refresh (or skipping a step in the list) puts her back on track. On the Minerva dashboard, it would be helpful to have a feature that allows you to select multiple recipes to share with a team. Silverlining: Minerva is constantly, and quickly, implementing the feedback we provide to make their product as user-friendly as possible.