Ameyo

Review for Ameyo

Comments: We are using ameyo for customer support as well as inside sales and getting a superb experience overall.

Pros:

The features of predictive dialing, IVR & inbound support along manual calling are great. Customer support is exceptional.

Cons:

I find no difficulty in using this product as continuously used it for many years.

Best one - Call centre management

Comments: The one bigger problem which i was trying to solved for longer time is increasing the connectivity ratio which has been achieved by Ameyo and the benefit which i have got it increase in my sales business. Once again Ameyo is "FANTABULOUS"

Pros:

I would like to start with a big thanks for the whole team from pre-sales to post sales, You guys have done a fabulous job. I am tough guy interms of implementing new products to my organization but though i have been hard at time, You guys knows how to handle a customer which is very important in this competitive world. Integration and implementation was happened in No time with effective people from your end and am thankful to them. And also the process of implementation was neat and clear cut in documentation which i admired a lot as an organization. To say in one word Ameyo is "FANTABULOUS"

Cons:

I dont have any cons interms of software usage. The only con i experienced is with the customer care as the level 1 engineers needs to be trained more as they start from basics everytime instead of getting into the actual issue.

Alternatives Considered: Avaya UCaaS, i-CALL, RingCentral MVP, and CloudAgent

Reasons for Choosing Ameyo: Not user friendly, Not effective support.

Switched From: CloudAgent

Reasons for Switching to Ameyo: I have compared with 11 vendors and found this is best in all ways.

Ameyo Experience

Comments: Very Bad,
1. Bad customer support, 70% issues never resolved on 1st call
2. Bad in terms of commercials. Smallest of changes like customization of reports are charges heavily which should already have been in the reports.

Pros:

Features, the product has inbuild dashboard for daily monitoring's, separate reports available for various data analytics

Cons:

Accuracy of dashboards & reports is worry some. Tool bar does not have features like self monitoring, people have to keep separate tab to monitor their breaks.

Alternatives Considered: Genesys Cloud CX

Reasons for Switching to Ameyo: Ameyo promised to provide multiple features at reasonable rates, the deal was cracked with agreement on commercials.

Amazing Experience

Comments: The whole thing is amazing when it comes to using Ameyowith all available features, I'm using a lot of things because of my job duties, Reporting daily weekly, and monthly reports, Real-time to maintain the Service level, updating the dialer for the outbound team, everything looks better with Ameyo.

Pros:

It is the easiest way to use Ameyo in a call center to manage all related tasks, such as answering calls inbound and outbound dialer, monitoring calls remotely by the quality assurance team, managing the agent adherence and off-board activities "Auxes", also there a great part of the reporting and all the required data to manage the service level.

Cons:

Sometimes, especially when using low internet speed connections the pages take so much time to load and this might some issues for the users, I recommend creating a special view "lowered version" for such internet speed.

Best Cloud Telephony Services

Comments: Really good and enjoying the service integration with Salesforce to process business transacion.

Pros:

Easy,very convient and integrate with other softwards like Salesforce

Cons:

Call recordings and url genration which is offen not happening