GymMaster

Incredible Customer Service

Comments: I had an incredible experience with GymMaster. In particular with the Customer service. I was always blown away at the speed in which we were helped. The efficiency of them fixing any issue, and most recently their compassion toward supporting us through the Pandemic as best they could while the facility struggled. U wouldn’t hesitate to use your services again in the future.

Pros:

There wasn’t anything that I didnt like about the software itself. In comparison to a competitor we used in the past this was far less complicated and was very easy for our members to take advantage of the app.

Cons:

The only possible thing I could say that I personally would have utilized is the ability to block off multiple seats for a class (staff only option) that don’t have to include a name. Sometimes i will tell all my Personal training clients to come join a group class that is separate from their usual week and it would just be an easy but not necessary option to be able to just block them as “Coaches Reserve” instead of going through and finding each name individually. I cant stress enough that this was not a “problem” and is just a suggestion of luxury.

GymMaster the best CRM by far

Comments: I really enjoy it. It makes the administration of member account s easy and add scale to the business and members experience.

Pros:

Its was very simple and effortless to transfer from our old clunky computer into gymmaster. [SENSITIVE CONTENT HIDDEN] and the on boarding team were super helpful and we mange to migrate in a week. It is easy to use integrates well with our website and the app is user-friendly for both staff and members.

Cons:

Sometime she task set up and the more advanced functions are a bit tricky but the support team is super helpful and they respond to question quickly.

Alternatives Considered: Glofox

Reasons for Choosing GymMaster: Thy were super crap and their support was poor.

Switched From: Perfect Gym

Reasons for Switching to GymMaster: Glofox was not managed in the ANZ region and the support was not too great.

NEVER RECOMMEND!

Comments: At first I thought we could work through the issues. Alas, the problems kept happening and getting worse and worse. I can't tell you how much stress this system has put on me, and the unprofessional positions that I have been put in and they DO NOT CARE!!!! "Sorry" is not an answer in business, you MAKE IT RIGHT.

Pros:

At first I thought it looked simple. I very quickly learned that it is way more complicated than it looks.

Cons:

EVERYTHING!! I don't think I can honestly say I liked ANYTHING about this product. This software changes ALL the time without warning. They claim it is to make it better, IT DOES NOT!! If you are in the USA forget support on Fridays that's their Saturday so you only get 4 days of support, and depending on what time zone your in. I have Pacific standard and so they are not available until 12pm. That means I get 9 hours of available support 4 days a week. NOT ENOUGH. When I found issues with the system they tried to treat me like I was stupid and didn't know the system, then come to find out (EVERY TIME) it was not me but the software. It has double charged members, deleted payments, failed to auto-bill for months at a time (So we lost thousands), and so much more. I can't tell you enough, do NOT use this company for your sanity.

Alternatives Considered: Mindbody

Reasons for Switching to GymMaster: cheaper reviews (hence why I am writing mine)

Highly recommend.

Comments: Have been 5years with the Team and have given amazing support since Day One.Thank you [SENSITIVE CONTENT].

Pros:

Gym master has a very user friendly point of sale system.

Cons:

Nothing at all.I have yet to still book for more training to bring me up to date.

Problem Solvers

Comments: A business partnership with the customers interests at heart. We are all human and mistakes are made but I really appreciate a supplier who you can talk to and who love their product enough to change it to meet a customers needs. Other competitive products on the market have you talking to hourly rate call centre support or sales staff and there is an empty feeling of not being heard. You are always heard at GymMaster and they genuinely try and help, every time.

Pros:

- Customer support is always willing to tailor a solution to your problem with ease. If they can't figure out the problem they will take a couple of days to create code to fix your problem or create a solution - A system ideal for gyms that isn't group class focused - An all in one package

Cons:

- It's bugs. Alot of reader bugs, but again the support team are fast at resolving the bugs, but it would be better and less stress on their staff if the bug issues were just resolved once and for all.

Alternatives Considered: Mindbody and GymLeads

Reasons for Choosing GymMaster: Seeking an all in one program

Reasons for Switching to GymMaster: Small headquarters, easy to call, talking to the same person everytime, keen to work with a growing Franchise group, customisable, flexible.