OpsGenie

A most have

Comments: I've been a loyal customer of OpsGenie for almost three years now and I like to product so much that I wrote an integration with spring-boot-admin a year ago that now is used by many others. really great product

Pros:

I like the easy of use and most of all It never fails to deliver a message, Great UX and full of features

Cons:

I would like to have notification rules for how and when to receive some sort of events right now there is only one way of doing this but, that is something that would be ok to have but I'm very happy with the product

OpsGenie Journey

Comments: We needed a way to monitor our infrastructure over the weekend without having to pay someone to physically sit in the building. So we first tried a company would would make a physically phone call to us when an alert went critical. Over time the problem with that was you had to employ a person to make that phone call and it was an expensive option as well. We needed a better ROI on what we were spending.

Pros:

Powerful tool to route alerts to different teams. (Phone, Text and Email) Setting up schedules and teams Cost is very affordable and you get economies of scale the more people you put on the account and begin using it.

Cons:

The filtering of who gets the alerts can be a bit confusing, it does take some time to get used to the setup and configuration of how they do things. I wish there was an official on boarding program. For example I would have like to have OpsGenie tell me, ok now that you are a customer and based on all the experienced we've gathered you need to do "10 things". Process items, procedures, best practices etc. Because we basically learned as we went and while the product was relatively easy to use it would have been nice to have that instruction at the beginning.

The ultimate on-duty pager duty scheduling

Pros:

The ease of use and integration it provides along with its API gives us all the functionality we require.

Cons:

Does have a slight learning curve but is far more intuitive than most competitors

Switched for different software

Comments: it was straightforward to use but ultimately went with something else

Pros:

we used this for our call line but have switched to a different provider

Cons:

it didnt ring in its own dedicated app and instead the normal phone settings

Experience with OpsGenie

Comments: Overall experience is amazing & I am loving this application. This is the best tool for alert monitoring & tracking.

Pros:

I am using this application since last 2 years & I found that real time alert triggering & Search feature is superb. We can easily find any required data using this app if it is available in its database & if it is configured.

Cons:

I haven't yet come across anything that I can point to as a negative aspect of this app. Nothing that I can think of that would make this app less desirable.