Broadly

So glad we gave Broadly a "try" for our business

Comments: I've really been enjoying Broadly's product for getting feedback from clients on every visit we do, whether good or that something we can work on, so that we can address promptly. Additionally, their communication platform for webchat & text capability has be an extremely valuable add to the way we are able to connect with our customers and soon to be customers. Definitely have seen an increase of social/shared reviews which we prior would really only verbally hear from clients, so glad that it's being put out more for others to hear about & I feel it's helped us connect with clients that might not have done the extra call or email to us had it not been for the chat option on our site.

Pros:

First off, their customer service thus far has been outstanding in helping me get going and fully utilizing their platform. I really like it's simplicity which makes it easily understandable with minimal "training" needed for any team member(s) that need to have their "hands in the pot". The prior is for both their review/feed back function as well as their chatbots.

Cons:

Thus far, I have honestly not experienced any cons to this service/platform/software. We're about a year into using them and fingers crossed this doesn't change.

The best thing you could ever do for your business

Pros:

The Broadly software makes customer experience management and review generation surprisingly easy. I challenge every new employee on their first day at my company to try and leave us a review and more than 80% of my employees simply can't do it without help. Broadly has made leaving a review incredibly easy while also creating a 1 stop shop for managing all of our interactive social media platforms.

Cons:

Using the software for multiple entities can be a bit frustrating at first, but Broadly has improved their app leaps and bounds already, and I know there is even more ease of use to come!

I've used Broadly for over 5 years

Comments: Requesting reviews is easy and direct. The web site works for me and my company. Customers tell me the web site is important to them when choosing a contractor. As is the ability to search for reviews.

Pros:

My web site, built by Broadly, gets great reviews from internet customers. I get direct emails from prospective customers while they are reviewing the site with the pictures and past reviews. I ask people all the time what they think about the website and the reviews are... that they called me!

Cons:

I don't have anything to complain about. Maybe being able to get more location information at the initial contact.

Horrible stay away

Comments: Horrible customer service was not there and my client or account suscess manage was very hard to get a hold of and It seemed like they were not checking to see what they were doing on there end was working

Pros:

It was nice that there was a product that could send reviews.

Cons:

Horrible customer service not dedicated to clinet success we already signed up for another product that is broadly competitor and already seen huge improvement

Broadly Review Services

Comments: Our experience with Broadly has been very well. We've obtained so many reviews to our business' that are positive. We're been able to have more direct communication with our clients via text.

Pros:

I like that this software can automatically send out the review requests and catch negative experiences, so they can be handled behind the scenes. I like most that we can use the software to text with out clients, and have multiple ways of communicating. I like that we can get google leads with the broadly app, so people can message us directly and help gain business.

Cons:

We chose to turn the live chat off of our website, for it slowed down our website speed. Also, when clients send pictures back to us in the text message they turn out very very blurry I wish they would come back clear. I wish we were able to hold templates in the app to just add onto chats, for we will use the service to remind clients about appointments, or hearings, etc. It would be easier to be able to save templates.