Rollbar
What Is Rollbar?
Rollbar is the leading continuous code improvement platform that proactively discovers, predicts, and remediates errors with real-time AI-assisted workflows. With Rollbar, developers continually Read more improve their code and constantly innovate rather than spending time monitoring, investigating, and debugging. Read lessWho Uses Rollbar?
Modern software teams looking to improve code quality and release faster. Dev, QA, DevOps, and Support teams use Rollbar to find, assign, and fix bugs before they negatively impact users and business.
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Reviews of Rollbar
Daniel
Rollbar does its job and then gets out of your way (until you need it)
Comments: Super happy with Rollbar. Have used it on multiple projects, but in Recipe Cost Calculator specifically for probably at least seven years.
Pros:
Rollbar was easy to integrate and provides multiple libraries to integrate depending on what languages you're programming in. It reports errors well, it's reliable, the API and libraries are super flexible. I'm sure I only use about 20% of the overall functionality.
Cons:
Nothing that I *overly* dislike about Rollbar. I think that some of the UI could be improved a bit on the admin dashboard, some things are really nit-picky like I don't like the way that text or lines wrap in certain places. Any complaints I have would be bordering on trivial.
Alfredo
Alternatives Considered:
Thanks to Rollbar we are able to provide proactive customer support
Comments: Limited capabilities for filtering slack notifications. Suspect deploys produces a lot of fake positives. Automatic grouping doesn't work so well. The frontend error tracking is too noisy as it detects also errors out of our scope as the errors provoked by browser extensions, bots, non-supported browsers, etc. This makes the frontend tracking useless as we can't trust the alerts as we do for the rest of the stacks.
Pros:
Very powerful tracing at an individual level, easy to set up, very advanced querying capabilities, smart errors grouping, telemetry feature is quite powerful, the integration with slack is very good with a native experience. Github integration is also great.
Cons:
Limited capabilities for filtering slack notifications. Suspect deploys produces a lot of fake positives. Automatic grouping doesn't work so well. The frontend error tracking is too noisy as it detects also errors out of our scope as the errors provoked by browser extensions, bots, non-supported browsers, etc. This makes the frontend tracking useless as we can't trust the alerts as we do for the rest of the stacks.
Ayhan
Unusable product with no customer support
Comments:
My overall experience with this product is quite negative. Last year I noticed that when my teammates mention me under a specific item (a bug) I didn't receive any emails. This is quite important because the product doesn't offer any alternatives to get notified about those issues. There are no webpage notifications. There is no way to search for bugs that you were mentioned. The only alternative is to go through hundreds of web pages and use Cmd + F to see if someone mentioned you, asked you a question, assigned a task to you, or some other thing that is important for your daily job.
I wrote to their customer service explaining the issue. Our initial correspondence took almost a month for me to convince them there is in fact a problem and I didn't receive emails. After convincing them, I was told that I could get a reply in a few weeks. I followed up one month later, and they asked for a few more weeks. Another month passed and they basically said this was a low priority issue and they don't know if and when it will be fixed. I wasn't even offered any workarounds.
Since then, I get an automated email from them once in a while asking me to rate their product. I give a low rating, explain the situation, a couple of months passes and I get the same email.
I work in SaaS, I do understand the need for prioritization and the lack of resources but having a critical feature that doesn't work for a customer and not bothering to offer any alternatives are a big no for me.
Pros:
It allows me to track some bugs and act quickly.
Cons:
Lack of customer support and the bad user interface.
Christopher
Alternatives Considered:
I love you guys! If I could rate you higher than 10 I would!
Comments: AMAZING!
Pros:
So There is a lot to unpack here: As a software developer, having access to the WEB DASHBOARD is amazing We start our day and prioritize our work around what we see in this dashboard, the SLACK INTEGRATION makes this process even better, as we can see errors in real time before the end-user and proactively respond without having to call or confirm what the user does thanks to THE WONDERFUL TELEMETRY that we get. Also we build software with Rails, JS, Python, AWS Lambda, and all of your libraries work the same way as expected. Wonderful! You also sent my company a blue rollbar shirt a few years ago - IT WAS SO COMFORTABLE! also: YOUR UPTIME is better than just about anyone - Auth0, Gitlab, Dockerhub - have all had issues this year with uptime , and the most we've seen from you all has only been a small delay in processing. Nothing major. ADDITIONALLY - I discovered a bug last month with rollbar and reported it to a community rep - AND YOU FIXED IT THIS RELEASE. FAST! As a fellow software developer I know how hard it is to get issues addressed, not to mention prioritized and deployed. In short I love you, and love your company and I tell everyone that!
Cons:
I wish I could come up with something, but you astound me. I'd complain about a bug I found in Rollbar Js, but you fixed it in 2.18!
David
Alternatives Considered:
Great error tracking tool for the money paid
Comments: Real-time error tracking, as soon an error pops up on test or production environment, we get an alert on slack and act on it.
Pros:
It is simple to customize grouping rules, you can easily propagate notifications settings to all projects so they are matching, easy to customize, easy to integrate.
Cons:
We have to pay much more to have a simple feature like viewing all projects' errors in a single view.
