Blitzz
What Is Blitzz?
Blitzz provides users a user-friendly solution for remote video inspections and customer support over live video without an app download. Customer Support techs can remotely see a customer’s Read more equipment and use Blitzz to diagnose and solve the problem remotely. Use advanced features like markup images to collaborate on solutions and get tips about where they could get stuck while doing repairs. Blitzz is deeply integrated with CRMs and ITSMs like Salesforce, Zendesk, and ServiceNow. Read lessWho Uses Blitzz?
Support, Sales & Field Service teams in Telco, Utilities, Construction, Real Estate Insurance, Home appliances, Heavy equipment and manufacturing, Inspection and auditing companies.
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Reviews of Blitzz
Ryan
The absolutely simplest way to support customers via video
Comments: Blitzz is not only so convenient to use but is also a lifesaver as it provides wide aspects of a feature that allows the technical process more efficient and effective. This product ensures that a customer's demands are addressed by providing prompt, responsive, and enthusiastic service, and unlike any other platform, this one is unique for Link, SMS invites, and video conferencing when you need technical support for it allows you to click on the link directly without redirecting to another website, send a meeting invites anytime, and it also provides a great quality of videos or images, you can even share your screen to accommodate your concern on one end.
Pros:
Blitzz is very convenient and easy to use. It is a lifesaver for us with the wide aspects of features that allows us to remotely and efficiently fix technical problems.
Cons:
I don’t find any problems using Blitzz. It has the best feature I could ever experience and I am satisfied with it. Blitzz does not require any downloads on your computer or mobile device and is easily the most beautifully designed video support software. I like the Markup and annotation feature, which allows me to capture photos and markup notes during a call with location and timestamp.
Blitzz Response
5 months ago
Ryan - Thank you so much for your support and feedback. Our customers truly define our Product Roadmap!
Liam
Alternatives Considered:
Blitzz Review for AES
Comments: Blitzz is really great. We have been using it with our HMT-1 headsets for a couple of years now. We used to use an instance hosted by one of our partners (GCI) and now have our own instance. It's not part of our day-to-day operations (although it could be one day) but we very often do very technical work in remote locations that requires support. Now we don't have to fly in an expert, we can bring them in on the headset and it works great.
Pros:
The interface is highly optimized for supporting a remote, technical workforce. It's easy to provide technical guidance to folks in the field. It's easy to get up and running.
Cons:
I would like to be able to record the whole session. I would also like to be able to dial in guests with a guest link without having to get them a Blitzz account - sometimes we have lots of people dial into an operation. We want to be able to host the Blitzz instance on our own (or client) clouds due to security policies.
Blitzz Response
11 months ago
Liam, thank you so much for taking the time to review. We really appreciate your business.
Keith
Blitzz
Comments: Blitzz is easy to work and use. It is a great tool to have inspections.
Pros:
The Blitzz software is easy to manage and use. A good Wifi or Internet connection and the virtual Blitzz app can be used in any part of the house for an inspection.
Cons:
Volume problems at the initial connection. May have to stop video & restart video to make a better connection for sound.
Blitzz Response
last year
Hi Keith - Appreciate your review and comments. We will reach out to you on your volume problems to offer suggestions. Thank you so much.
Anjel
Alternatives Considered:
Blitzz is better than you think.
Comments: I never had an issue. I never thought about switching the product. Nor did I think about the price of the product because it is so good at what it does.
Pros:
Blitzz is relatively an easy software to use during both the admin side and client side. It focuses on more technician friendly features and does not deviate from the purpose of the intended product idea. Blitzz is more of a "NEED HELP NOW" so "LETS HELP NOW" business motto.
Cons:
Blittz really has it all. You cant really complain about not having something because all of the essentials and luxuries are already available.
Blitzz Response
last year
Anjel, thank you so much for taking the time to leave an excellent review. We really appreciate your business.
Taye
Great inspection software minus the clutter! SIMPLE to use!
Comments: I think it has been great! Again, Simple to use for both users. Very Simple! Others programs have too many options and confuse the users.
Pros:
I really like how no software is required to be download and is compatible with phones and androids. YOu also have the option to download the app but it works on chrome on your mobile device. Second, it is very simple to use, other software has too many features that are not needed. It has all the needed items. Example: Private Policy agreement customers have to agree to before starting the service. Easy user managment.
Cons:
The software is too reliant on mobile connections or wifi connections. If you have been poor service on your mobile phone it will be difficult to do the virtual inspection. Integration might be difficult we use two systems to track and schedule an inspection. Then this system actually does the virtual inspection itself.
Blitzz Response
last year
Truly appreciate your review Taye. Our goal is simplicity for users, that is how you get things done! We are looking for options and suggestions. Thank you for your review.
