Lightspeed POS
What Is Lightspeed POS?
Designed specifically with hospitality in mind. It's flexible to all different types and sizes of business. Behind the scenes is a security hardened database of all your most valuable data. You'll Read more get the same kind of big business reporting and analytics tools for all your stores backed up, as everything happens. And it runs on anything: iPad, Android, Mac, PC or even legacy POS hardware, a fully featured, always available, mobile POS. Read lessWho Uses Lightspeed POS?
Serving the hospitality industry with products built by industry experts and unmatched expertise while being flexible to all different types and sizes of business. Runs on iOS, Android Mac and PC.
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Reviews of Lightspeed POS
Richard
Great Product
Pros:
Being a Hospitality professional for 20 years I have dealt with numerous POS systems. Kounta is relatively straight forward and has the functionality and flexibility to run your business with ease. The support offered by Kounta day and night has been at an exceptional standard. The understanding and support during setup, implementation and to now has been a suprise in this all to modern world. This holistic approach will keep Kounta ahead of the pack for quite some time.
Cons:
Some of the language with respect to Hospitality is not not necessarily how we refer to how things are done in my experience however it is only a minor issue.
Peter
Alternatives Considered:
Fantastic POS
Pros:
Lightspeed is very reliable, easy to program good functionality. In 3 years our POS has not crashed or stalled. Customer support is remarkable. The team is knowledgeable and professional. My questions are answered the same day.
Cons:
Most of the reporting is very good. I would like more one page style reports, for example all servers that worked yesterday lists total sales, category sales, average check. I can get this information but each server is listed separately so analysis is time consuming.
Jimmy
Horrendous POS System.
Comments: DO NOT WASTE YOUR MONEY ON THIS!!! MOVE ON TO THE NEXT!
Pros:
Nothing to say here. There is nothing good about this system except for the promptness of my customer service, who usually has bad news. But as I now understand my customer service rep doesn't ACTUALLY work for Kounta, she works for the company that sold it to me. I wish they would have sold me one of their other POS options.
Cons:
Server level order control is an upgrade, they don't tell you that when purchasing, even though that is one of the most basic things. Check splitting is the most laborious I have ever experienced, if you have a table that needs multiple splits get them a refill of their coffee because it will take a while. No over all system close out, no way to re-open a check. In lieu of that simple option they have a refund button, but, guess what if you had multiple pay types IE Cash and CC that doesn't work, can only refund whole amount to one pay type, which then screws up the server report(one of the biggest reasons to have a POS system) Integrated credit card system has worst customer service ever. If you need to get someone after 9 good luck. Randomly loses checks! Have no idea how that happens but if you are on a check and the system reloads(which it does a lot) bye bye order!
SHELLEY
Makes Perfect Sense!
Comments: We have been using Lightspeed for 2+ years now and absolutely love it! We are able to utilize many of their components to assist us not only in the basics (inventory, sales) but analytics and E-Comm. LS staff are very knowledgeable, friendly and quick to respond to our needs.
Pros:
We are able to customize according to our needs. We utilize many of the components and are constantly learning.
Cons:
Sometimes we have recommendations and submit them.
Joe
Alternatives Considered:
Lightspeed POS for Restaurant
Comments: Overall, our experience has been great, but no software is perfect. Their rates are comparable, but the customer support is phenomenal.
Pros:
Lightspeed is sleek, very professional look and feel. Although it does take a number of buttons to run through a transaction, it's definitely an upgrade to what he had prior. The loyalty program integration is amazing, as customers earn points on the spot without any manual entry.
Cons:
Although not directly related to POS, their payment processing dose not allow partial refunds which causes us headaches at times.
