FluentStream
What Is FluentStream?
FluentStream provides communications software that helps your business better serve your customers. Their voice, video, text, and analytics services make it easy to manage and review all of your Read more communications - allowing you to make better business decisions. Read lessWho Uses FluentStream?
FluentStream provides complete business phone solutions for small, medium and enterprise businesses.
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Reviews of FluentStream
Jessica
Couldn't ask for better customer service!
Comments: Any issue I may have, or need assistance with customer service agents are friendly, helpful and hands on. At first I was skeptical suing a phone company that is not located in my back yard, however remote access is a wonder and gets the issues taken care of, almost immediately. The technology is advanced but easy to use, couldn't ask for more.
Pros:
I love the user friendly platform, very "dummy proof" for those of us that aren't as technologically inclined. I also the love the Fluentcloud mobile app that allows me to access my extension while I am out of the office.
Cons:
I would not say there is anything I don't like, in most cases it is my lack of knowledge on how to navigate the software.However anytime I contact the customer service team they are ready and willing to walk me through these processes through instruction and education.
John
An upstart VOIP provider that will give the big names a run for their money!!!
Comments: It's been world-class amazing from the sales process, to onboarding, to daily use.
Pros:
The software is fairly straightforward like most VOIP systems. It may not be as flashy as Vonage, RingCentral or 8x8, but it's a great cost, and the customer support team has been AMAZING for both selection, implementation and ongoing use.
Cons:
Nothing really. Some things are a little harder to find compared to the bigger systems because they're a new vendor. But they're constantly upgrading and making the system easier and easier to use.
Kariann
Alternatives Considered:
Up's and Downs
Comments: Over all it is a GREAT company to work with. I love the support staff they are all friendly and try their darndest to get things fixed. Even if you feel extra needy. They never let on that they aren't happy to help. [SENSITIVE CONTENT HIDDEN] is especially patient with our nit pickyness.
Pros:
I really like that it's user friendly and easy to learn. It really helps that it allows us to have many phone lines. Also the online faxing feature and text feature are helpful. Their support team is awesome and there for you 24/7 and don't sound annoyed when you call back multiple times.
Cons:
There were some quirks to work out to get it to work smoothly with our business. We don't like that there isn't a contact list for the fax machine feature and that you can only text 180 characters. The no contact list for the fax slows us down in having to find fax numbers every time. The text feature really limits what we can text clients. We had to get really creative in our wording to keep it within the limit.
Verified Reviewer
Alternatives Considered:
Great VOIP Company!
Comments: Very good
Pros:
Its feature packed. Everything I need in a program it offers & its priced right
Cons:
Very little. Maybe they just need to make it a bit easier to find recorded conversations
Nate
Alternatives Considered:
Best Phone System I have ever used.
Comments: We switched from another phone system that we had nothing but problems with. With Fluentstream we had an EXTREMELY easy implementation and they have solved every issue we had with our previous phone system. The system is fully adaptable to all of our needs and has way more features than we could even use. And if we do have a question, or an issue it is handled immediately by support team. Couldn't be happier
Pros:
Functionality, ease of use, and most of all the support staff that comes with it.
Cons:
Sometimes the phones don't update as fast as they should.
