Axero

The perfect intranet solution for us.

Comments: Very good. [SENSITIVE CONTENT], our salesperson, was very helpful and [SENSITIVE CONTENT] was an effective leader of onboarding.

Pros:

It was surprisingly easy and fast to implement. I did most of it by myself over the period of about 6 weeks. The implementation team provides onboarding which is good when there will be multiple administrators.

Cons:

I would like the survey tool to be a little more robust. Also, there is a way to do it, but we struggled a bit with separating calendars into "anniversaries" and "birthdays."

Axero Intranet Revire

Pros:

Hands down the most used function is the discussion boards and it really helps bring our employees together to help one another! This helps them understand answers from their peers and helps build credibility. They find it easy to start and to review answers. I also think the mix of home office employees in the answers helps our people to feel that we are approachable as gatekeepers! I also love the customizable site. We can easily change and update the site to align with marketing campaigns and keep it looking fresh for our users.

Cons:

The thing we struggle with the most is the analytics. We would love to see a deeper understanding of how our teams are using spaces and information + make it very easy for regional managers to follow-up on outstanding items. If we could give RMs access to a report that clearly states who is missing what items - that would make a world of difference!

Community for The Climate Pledge

Comments: Our experience has been nothing but positive. Their support team is quick to address our tickets and overall their leadership team has been very supportive in providing guidance and best practices to support our goals. There’s a lot of fast moving parts and changes in requirements, but the team’s ability to deliver on time has been instrumental in getting our Pilot site up and running. We truly appreciate their partnership.

Pros:

A lot of the features we were looking for were available out of the box so we didn’t have to build the community from scratch. With robust integration options, we were able to connect the site to our current technology stack with ease.

Cons:

There are some small nuances that aren’t available currently. An example of this is being able to test email templates easily out of the system. However, Axero continues to roll out additional features and has worked with our team extensively to prioritize and add these enhancements to their roadmap.

I think the platform is very basic and not the robust solution it is presented as.

Comments: It gave our employees a new intranet to complain about. They didn't like the old one because it was dated, and they don't like the new one because (1) it's new, and (2) it doesn't have some of the basic functionality of the old one (developed in-house).

Pros:

Easy to set up and navigate.

Cons:

There are too many inconsistencies and quirks. It seems like it wasn't fully built out. Functionality was put in, but there's no depth to it. For example, the site member csv does not accurately report space membership. There are more examples, too numerous to mention here. We have reported these. Apparently, most are expected to be corrected in some phantom future release.

Axero Team ROCKS!

Comments: Axero is incredibly easy to use and the Axero team is SUPER helpful on all ends. I feel so supported by the software AND the team.

Pros:

I have no prior experience in content management or building intranets and I picked up how to build it out immediately. The communifire documentation will have an answer to practically anything you need to know. IF you can't find what you need there, the Axero team will be there to save you!

Cons:

We are integrating a LOT with axero and we truly believe that sky is the limit for our intranet. With that said, we've run into a few instances where our hopes and dreams are a little too precise/outlandish and Axero can't always accommodate what we would like to build. However, they always help us find workarounds to get us where we need to be!