Domo

The things Domo can do are just astounding

Comments: We can see analytics we could never see before. We can understand our business in a way we never could before. We honestly don't know what we'd do without Domo at this point. It's fantastic.

Pros:

We were originally looking for dashboard software. Something like Geckoboard, but we wanted something more advanced. We were using multiple tools, and wanted to collect data from them. We then found Domo. Within days we had integrated our CRM database, Website Analytics, Invoicing database, and Order Processing database. This let us take a look at EVERYTHING. And I mean everything. Things like: What's the average time between receiving a lead and the rep calling them the first time? What's the average time between a customer ordering, and reordering? How many calls have my reps made today? (Updated every 15 minutes!) What landing pages on my website are receiving the most looks? How are my google analytic campaigns translating into converted customers?

Cons:

It's pricey, but worth it. The biggest thing was the last update they had screwed up some of my reports, and we're still trying to figure out what happened.

Domo Accelerates Data Driven Strategy

Comments: I have used Domo for about 5 years, and side by side with Tableau for a good chunk of that time. Domo has proven to have better support, UI, user adoption, ETL functionality, and connectors.

Pros:

Domo has proven to be more efficient to build dashboards, while being easy to use to bring non-BI users into the fold. I have been amazed by how quickly new users become comfortable and productive using the tools. We leverage a stable of the connectors to further drive our strategy from multiple operational platforms.

Cons:

It would be great to be able to multi-layer calculated fields within cards, but this isn't a huge obstacle because of the ETL capability at the dataset level

Domo is nice, but has too many problems with loading datasets.

Pros:

visualizations, ddx.

Cons:

Limitations with connectors and datasets, lacking an easy out of the box options to create incremental data loads into domo. the datasets loading can be super slow and take many hours, with no solution given by the tool or by the support agents. lots of bugs with loading data, processes suddenly stop working for no reason. too often domo can load very slow so its impossible to use. support is very bad most of the time.

It has its strengths and weaknesses just like the rest

Comments: Overall it's given us what we needed. They have APIs for pushing and pulling data as well as for user and data permissions.

Pros:

I like that it's an off-premise solution so we don't have to build and support a data warehouse.

Cons:

Customer support isn't very good. The helpdesk is virtually useless and they are always trying to push their premium support option for $5K/year when we complain.It's important to get a good Customer Success Manager. We have a really good one now, our 4th, and they are very helpful in getting support issues reviewed and looked at.

Better and Smarter BI Tool

Comments: easy to use, offers great visualization for data analysis. I really like how easy it is to connect to other systems by offering out of box connectors.

Pros:

DOMO can easily connect with most all other systems and bring their data into DOMO warehouse. It also offers beast mode in data visualization, this feature is a terrific way to create a dynamic field within a dataset that references other columns.

Cons:

Data permissions setup are sometime bid confusion: publication groups vs PDP