Payaca
What Is Payaca?
Payaca is a job management software and app that enables businesses within the trade convert more leads, automate their workflow and grow their business: - Create and send interactive quotes, Read more estimates and invoices - Manage customers and pricing - Schedule jobs and assign them to your team - Integrate with leading payment and accounting softwares (including Xero, Quickbooks, Zapier, Stripe) - Track business performance with analytics - Get quality customer service Read lessWho Uses Payaca?
All home service businesses, including electricians, plumbers, gas and heating engineers, landscapers, gardeners, roofers, HVAC, builders, kitchen and bathroom fitters, tilers, installers and more.
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Reviews of Payaca
Chris
Fantastic software
Comments: My overall experience with Payaca has been fantastic. I'm getting on really well with the product and looking forward to using it for many more years and excited to see the additional features they add. It's really helped increase my sales, my quote conversion rate has increased massively and that is probably down the professional look it provides. The customer service is brilliant also. Any questions you may have, their team are always there to answer or solve any issues. Excellent all round package with Payaca!
Pros:
I love the fact that I can create a quote or invoice in short time. Also once an invoice is sent it integrates with xero where my invoices and vat get automatically inputted into the software for my accountants easy access. Being able to offer 0% finance is a game changer in my business, that's the route alot of customers want to go down these days so it's a great feature.
Cons:
There's nothing I Dislike about Payaca but the only thing missing for me is a customer satisfaction note to sign at the end of a job.
Payaca Response
last year
Hi Chris, Our overall experience has been fantastic with you too! It's been really great to have you onboard from the very early days. There's a lot of great feedback you've given us over time, plus putting our name out there for others is always appreciated! You've made some of my points for me; increasing quote conversion rates with the professional looking quotes, the ease of creating and sending a quote, integration with existing software and many more features are all a core part of the experience that we're delighted work for you and so many others. A satisfaction note is included on 0% finance jobs, though we could look at including it for all jobs potentially. Your feedback is always welcome Chris, thank you for the time you've given us in helping to shape the product and we look forward to working with you in the future too! Best regards, Michael
Mark
A real game changer
Comments: We’ve had feedback that the customer experience with received quotes has been a deal breaker for them, winning us the business over competitors. What else can we say..
Pros:
The simplicity of the quoting process and then invoicing has massively reduced the time needed allowing us to concentrate on business development. That paired with the customer experience means that this tool is now one of the most critical in our business.
Cons:
In all honesty at present we don’t have any gripes.
Payaca Response
last year
Hi Mark, I can tell you honestly the whole team are delighted to see your response! The message we always try to get across is not only is it easy to use for you as a business, but crucially it's very accessible for your customers too. It's been good to receive your feedback over the time you've been with us and we are implementing a whole lot more that should make life even easier. It's been great working closely with you over the last 12+ months and we look forward to working with you to make the system even better. Best regards, Michael
Andrew
Electrical Contractor
Comments: Very good. Tech have helped me a few times with some minor issues and seem to be happy to take onboard advice on how to better the app
Pros:
Pre existing integration with stripe as this allowed a streamlined process to get paid.
Cons:
Lack of other integrations such as go cardless for recurring payments such as subscriptions and long term rentals.
Payaca Response
last year
Hi Andrew, Thank you for your review. Customer feedback is invaluable to us so we always appreciate your input. We've got plenty on the way we'll be able to show you soon! We will be adding the ability to take staged payments, plus other integrations beyond Stripe so look out for that in future updates. We look forward to seeing you at the end of the month, it'll be good to finally meet in person! Best regards, Michael
Jack
Alternatives Considered:
Jack’s review
Comments: Very helpful customer support & easy software to use.
Pros:
I like the quote designs & the software is easy to use.
Cons:
It saves a list option every time. So I end up with loads of list items that I don’t need.
Payaca Response
last year
Hi Jack, Thank you for your very positive words We're very glad to hear you find the software easy to use, that's always one of our top priorities. We're also glad you like the quote designs, from the feedback we often receive, your customers do too! With regards to items, for the most part users like that it saves the items for future use. We'll take a look at your individual situation and see what we can do! Thank you for joining us and we look forward to bringing you even more value for money in the near future. Best regards, Michael
Callum
Macquarie Plumbing Services
Comments: Very good. No complaints and don’t intend on leaving
Pros:
Easy to use. And a very responsive support team. Looking forward to using 0% finance when I’m able to
Cons:
You can’t use your own advertising for finance, it has to be plastered in “Payaca” which for me takes the personal touch away from my business
Payaca Response
last year
Hi Callum, Thank you for your really positive feedback. It's great that you find it easy to use, that is always one of our main priorities when designing new features for the system, some of which you will be seeing very soon! Thank you for your kind words on the support as well. We aim to ensure Payaca has that personal touch, we know what it is like to talk to a bot and not get the answer you are looking for, believe me! We understand what you mean about the finance aspect, we need to do that to stay compliant with the regulations, though when you get the 0% finance going you will be able to make it much more personal! Thank you for joining us, we are glad that you are very happy with us and I'm sure you'll be even happier with the updates we have coming up. We'll be in touch to show you a preview of what's to come! Best, Michael
